Quality Assurance Manager - Hybrid

Volunteers of America Mid-States • Louisville, KY

7h • Hybrid

About The Position

The Quality Assurance (QA) Manager is responsible for ensuring compliance, quality standards, and regulatory requirements across two markets: Northern Kentucky and Southern Indiana. This role plays a critical part in maintaining service excellence and safeguarding client well-being through proactive monitoring, auditing, and continuous improvement initiatives. The QA Manager will lead quality efforts, identify areas for improvement, and collaborate with program leadership to implement corrective actions and quality improvement initiatives.

Requirements

• Ability to learn and apply regulations
• Experience in quality assurance, compliance, or a supervisory role and implementing initiatives
• Ability to manage multiple priorities across two different markets
• Proficient in Microsoft Office Suite and Electronic health records systems
• Valid driver’s license and reliable transportation (travel between both markets

Responsibilities

• Conduct regular inspections of residential homes in both markets.
• Prepare detailed reports outlining findings, compliance status, and recommendations.
• Track and monitor corrective action plans to ensure timely resolution.
• Provide follow-up support and documentation for compliance issues.
• Plan and lead monthly Quality meetings in both markets with program staff to discuss continuous improvements efforts.
• Present data, trends, and compliance updates to leadership
• Monitor staff training compliance and maintain accurate records.
• Audit client files for completeness and regulatory adherence.
• Create training materials and deliver sessions as needed to address compliance gaps.
• Stay current with state and federal regulations impacting service delivery and help implement changes in the program.
• Identify systemic issues and recommend process improvements.
• Take initiative to resolve problems proactively and support operational excellence.

Benefits

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed