Quality Assurance Manager

Eurofins•Tinley Park, IL

2d•$65,000 - $80,000•Onsite

About The Position

The Quality Assurance Manager (QAM) oversees QA compliance at the laboratory. The QAM ensures that company policies, procedures, and implementation of a robust and effective Quality System is maintained. This includes identifying or developing quality management tools, assessing risks and leading root cause investigations, evaluating company-wide trends for weaknesses and opportunities to advance the company’s leadership position in the environmental industry, and training quality staff in the implementation of Quality Systems, techniques, and tools. The QAM will also work with various accrediting bodies to maintain our many state and program certifications. Quality Assurance Manager responsibilities include, but are not limited to, the following: Ensure adherence to highest quality and efficiency standards in laboratory operations Lead team, schedule, and train employees; ensure coverage and performance; foster morale and teamwork Lead interventions in laboratories with inadequate Quality Systems or management Review assigned laboratories’ monthly reports to stay current with laboratory issues and achievements Review audit responses for assigned laboratories as needed Compile Quality System metrics to monitor the status and performance of assigned laboratories Monitor laboratory certification activities to ensure no major losses of certifications Investigate issues raised by clients, QA, sales, and other departments to find root cause, implement corrective action, and document proper response Perform internal investigations of suspected data integrity related and/or ethics violation issues Provide review and comments on state, client, TNI, and federal agency programs and requirements Monitor regulatory and accreditation activities for business opportunities and threats Research Quality Systems information and stay abreast of new practices to maintain knowledge to provide guidance for the laboratory site. Participate in environmental industry committees or organizations to contribute to industry-wide initiatives that can impact the company Identify and/or develop model Quality System tools, policies, and procedures, and make these available for adoption within the laboratories Develop and participate in the Quality Management Training for new and prospective quality management staff Coordinate quality assurance and technical training courses, as applicable Assist Laboratory Directors/BUMAs in QA personnel decisions including: staffing, hiring, evaluations, and disciplinary actions as requested Attend meetings to stay current with industry trends and QA programs Participate in the Laboratory Information Management System (LIMS) oversight and standardization Assist with internal Quality Systems Audits as needed

Requirements

Strong leadership, initiative, and teambuilding skills
Knowledge of environmental laboratory accreditation requirements
Quality Assurance and Quality Control principles
Statistics and the fundamental application in an environmental laboratory
Root cause analysis and corrective action principles
Change management techniques and group dynamics
Knowledge of environmental chemistry, regulatory methods and accreditation requirements, and instrumental techniques
Experience with laboratory operations
Strong analytical, logical, and negotiating skills
Strong interpersonal skills and leadership abilities
Ability to handle multiple priorities
Strong computer, scientific, and organizational skills
Excellent communication (oral and written) skills and attention to detail
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
BS degree in a science, combination of QA experience and knowledge of the environmental testing industry may substitute for a degree.
Minimum 5-10 years of environmental laboratory experience and 5 years QA experience. Advanced degree may substitute for experience.
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is required, including the ability to read, write, and speak in English.

Responsibilities

Ensure adherence to highest quality and efficiency standards in laboratory operations
Lead team, schedule, and train employees; ensure coverage and performance; foster morale and teamwork
Lead interventions in laboratories with inadequate Quality Systems or management
Review assigned laboratories’ monthly reports to stay current with laboratory issues and achievements
Review audit responses for assigned laboratories as needed Compile Quality System metrics to monitor the status and performance of assigned laboratories
Monitor laboratory certification activities to ensure no major losses of certifications Investigate issues raised by clients, QA, sales, and other departments to find root cause, implement corrective action, and document proper response
Perform internal investigations of suspected data integrity related and/or ethics violation issues
Provide review and comments on state, client, TNI, and federal agency programs and requirements
Monitor regulatory and accreditation activities for business opportunities and threats
Research Quality Systems information and stay abreast of new practices to maintain knowledge to provide guidance for the laboratory site.
Participate in environmental industry committees or organizations to contribute to industry-wide initiatives that can impact the company Identify and/or develop model Quality System tools, policies, and procedures, and make these available for adoption within the laboratories
Develop and participate in the Quality Management Training for new and prospective quality management staff Coordinate quality assurance and technical training courses, as applicable
Assist Laboratory Directors/BUMAs in QA personnel decisions including: staffing, hiring, evaluations, and disciplinary actions as requested
Attend meetings to stay current with industry trends and QA programs
Participate in the Laboratory Information Management System (LIMS) oversight and standardization Assist with internal Quality Systems Audits as needed