Quality Assurance Manager - Housekeeping - Aria
About The Position
As the Quality Assurance Housekeeping Manager at Aria, you'll ensure every guest room meets our highest standards of luxury, cleanliness, and presentation before check-in. With a sharp eye for detail, you'll inspect completed rooms, identify and correct any deficiencies, and uphold Aria's commitment to flawless quality. Working closely with housekeeping teams, you'll reinforce brand standards, maintain consistency across all rooms, and drive continuous improvement to deliver the exceptional experience our guests expect.
Requirements
- High School Diploma or GED required
- Ability to work varied shifts, to include weekends and holidays required
- 2 years of prior relevant experience in housekeeping required
Nice To Haves
- 1+ Years of Prior Relevant Experience in Hotel Management preferred
- Experience in a Forbes or 5 Star rated property highly preferred
Responsibilities
- Oversee and ensure the smooth operation of assigned area
- Supervise, train, direct, and assist all employees assigned to the area
- Distribute workload fairly and evenly to those assigned to the station
- Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons
- Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly
- Perform daily written guest room inspections in accordance with department standards
- Perform frequent and consistent visual inspections of guest rooms and assigned public areas
- Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper
- Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
