Quality Assurance Intern

Pace • Arlington Heights, IL

3d • $20 • Onsite

About The Position

The Quality Assurance Intern will support the department and work closely with the Quality Assurance Team to ensure service quality, policy compliance, and timely follow up on rider concerns. Essential functions include:
Reviewing trip records, verifying service accuracy, organizing case files for management, and helping prepare reports.
Monitoring and evaluating paratransit service performance.
Assisting with complaint investigations and data analysis.
Performing other duties as assigned.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Must be currently enrolled in a 2-year or 4-year accredited college or university and working towards a degree in Business, Transportation Planning, or other related field.
• Must demonstrate working knowledge and proficiency of Microsoft Office Suite applications.
• Ability to sit for extended periods of time, frequently stand and/or walk within an office environment, lift and carry up to 25lbs, use a keyboard and type for prolonged periods.

Responsibilities

• Reviewing trip records
• Verifying service accuracy
• Organizing case files for management
• Helping prepare reports
• Monitoring and evaluating paratransit service performance
• Assisting with complaint investigations and data analysis
• Performing other duties as assigned

Benefits

• Regional Ride Pass for free transportation on Metra, CTA, and Pace.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED