Quality Assurance Help Desk Analyst
About The Position
Great Hill Solutions is seeking a highly motivated Quality Assurance Help Desk Analyst to support our government customer with network system administration in support the model based systems engineering support team. This position will be based in our customers Patuxent River, MD on a rotational first and second shift .This position will entail supporting the Naval Air Systems Command (NavAir) Leveraging Innovative Framework and Technology (LIFT), in particular, the Digital Analytics, Infrastructure and Technology Advancement (DAiTA) Group. They will support and perform Model Based Systems Engineering activities in support of the DAiTA Group and associated DAiTA Group customers at the Tier 2 level .
Requirements
- Ability to attain Secret Clearance required
- Ability to work on site - no remote/hybrid scheduling
- Experience utilizing CAMEO, Teamwork Cloud, or other MBSE software tools.
- Excellent verbal and written communication skills
- Strong interpersonal and leadership skills
- Excellent organizational skills
- Excellent time management skills with proven ability to meet deadlines
- Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, etc.)
Nice To Haves
- Bachelor's Degree in related discipline and 3+ years of relevant experience
- Active Secret
- DoD and NavAir experience
Responsibilities
- Provides Technical Support, Application Access, or Project and Space Help for the LIFT Ecosystem.
- Familiar with Dassault based products (Cameo, Teamwork Cloud).
- Track User Trouble Tickets and communicate with users the status and resolution of submitted tickets.
- Users may report issues such as :bug’s, outages or request technical support, assistance with a plug-in, software or configuration update and request a new feature.
- Assist the Tier help desk lead with user meetings to communicate the status of LIFT ecosystem.
- Conduct scheduled status system checks to ecosystem and maintain logs.
- Report to leadership the status and timeframes to acknowledge and resolve tickets.
Benefits
- competitive pay, benefits, and perks
- flexible work-life balance
- professional development opportunities
- performance and recognition programs
- medical, dental, vision, life, and disability
- voluntary benefit programs (critical illness, hospital, and accident)
- health savings and flexible spending accounts
- retirement 401K plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
