Help Desk Analyst

Ophthalmic Consultants of Boston•Plymouth, MA

About The Position

Are you a tech-savvy problem solver who thrives on helping others? Do you enjoy troubleshooting complex issues and finding solutions independently? If you’re a detail-oriented self-starter who wants to grow your IT career in a fast-paced healthcare environment, we want to meet you. OCB is seeking a Help Desk Analyst to support our multi-site organization across Massachusetts. This is an exciting opportunity to work hands-on with a wide range of technologies — from desktops and mobile devices to medical equipment and network systems — while making a direct impact on patient care operations.

Requirements

Customer-service focused with a passion for technology
Strong troubleshooting skills and attention to detail
Experience supporting senior-level executives
Comfortable working independently in a fast-paced environment
Experience with remote support tools
Knowledge of VoIP systems (Mitel/ShoreTel preferred)
Excellent communication and documentation skills

Nice To Haves

Familiarity with VMware, virtual desktops (Horizon View), and medical devices is a plus

Responsibilities

Provide remote and onsite technical support across multiple geographic locations
Troubleshoot hardware, software, printers, VoIP phones, mobile devices, and medical equipment
Support Windows 10/11 environments, Microsoft 365 (Entra, Exchange, Teams, OneDrive), SharePoint, and Active Directory
Assist with LAN/WAN and basic server troubleshooting
Manage and prioritize help desk tickets to ensure timely resolution
Install, upgrade, and repair computer systems and applications
Set up new employees with computers, phones, and system access
Document root causes, resolutions, and create knowledge base articles
Partner with internal teams and medical device vendors to resolve technical issues
Travel between OCB locations as needed