Quality Assurance Coordinator

Crestwood Behavioral Health•San Jose, CA

1d•$26 - $29•Onsite

About The Position

Crestwood has been committed for over 50 years to creating innovative recovery programs and developing compassionate communities that support each client in their journey. Their model of care focuses on a personal and self-directed process that empowers the people they serve and helps them to develop the skills to thrive. The Quality Assurance (QA) Coordinator plays an integral part in the overall functioning of the facility by monitoring and auditing the identified standards of person-served care as well as the quality of the entire electronic health record. The QA Coordinator will ensure quality improvement standards are up to date and in compliance with the facility's level of care. This position encompasses aspects of staff development, infection control, medical records, and quality improvement to effectively collaborate with the QA committee and program at the facility level. The QA Coordinator is responsible for monitoring overall compliance with these aspects as they relate to current licensing and accrediting policies and regulations. The Crestwood Center San Jose Psychiatric Health Facility (PHF) on the San Jose campus provides a spacious environment, with two living rooms, a welcoming room, visiting space, serenity room, dining room, and a beautiful courtyard. The program is dedicated to restoring a sense of hope, self-empowerment, and recovery in each of its clients, designed for those requiring stabilization at a time of acute psychiatric crisis. Services include medication management, WRAP, DBT support, welcoming rituals, behavioral interventions, psychotherapy, psychosocial education, and a thorough transition plan. Mental Health Rehabilitation Centers (MHRCs) provide psychosocial rehabilitation programs in secure, residential settings with a focus on brief lengths of stay.

Requirements

A degree in a health-related field and/or two years’ experience in health care education
Experience working with health care agencies and/or regulatory agencies
Knowledge of Title 9, 22, OSHA, HCAI, HIPAA, and CARF
Ability to engage in performance improvement data collection, analysis, and implementation of QA plans

Nice To Haves

A minimum of one year of experience in medical records and/or quality improvement is preferred

Responsibilities

Monitoring and auditing the identified standards of person-served care
Monitoring and auditing the quality of the entire electronic health record
Ensuring quality improvement standards are up to date and in compliance with the facility's level of care
Collaborating with the QA committee and program at the facility level, encompassing aspects of staff development, infection control, medical records, and quality improvement
Monitoring overall compliance with staff development, infection control, medical records, and quality improvement as they relate to current licensing and accrediting policies and regulations
Engaging in performance improvement data collection, analysis, and implementation of QA plans