Quality Assurance Coordinator

The Catholic Diocese of Arlington•Fredericksburg, VA

19h•Hybrid

About The Position

MRS Quality Assurance Coordinator will perform the quality assurance and data analytical functions under the direction of the Associate Director of Compliance and Quality Assurance. Quality Assurance Coordinator will work with all MRS programs to ensure that the agency’s procedures, guidelines, and performance are met with the highest standards. He/ She provides technical support to case managers and new hires. This role is contingent on grant funding.

Requirements

Knowledge and understanding of efficient data collection, compilation, and statistical & analytical capabilities.
Ability to maintain close attention to detail and accuracy, handle/manage multiple assignments, and changing priorities.
Ability to learn new tasks and procedures, comply with processes, complete tasks independently, make timely decisions in the context of a workflow.
Fluency with Microsoft 365 platform, and other relevant software
Effective presentation and interpersonal communication skills.
Willingness to uphold Catholic Social Teaching in the workplace.
Associate degree with 3-5 years’ experience required or bachelor’s degree in social services field
Experience with quality management, risk assessment, and client experience.
Knowledge of U.S. Refugee Program required

Nice To Haves

Previous work experience at a local or national resettlement agency or resettlement affiliate preferred.
Relevant experience on quality assurance, social services field preferred.

Responsibilities

Maintain, operate, and safeguard required databases in compliance with all Ministry requirements and standards.
Perform quality assurance functions to ensure compliance with federal and state awards.
Ensure program and performance information is accessible for review.
Work closely with all staff to ensure refugees receive core services in alignment with standards included in the contractual Agreements.
Ensure case files and case notes meet Ministry standards.
Coordinate, assist, conduct and track all training programs. Train new hires on how to navigate folders, file paths, websites, and networks.
Review/update case file monitoring tools for programs/sites to reflect changes and updates in new contractual agreements.
Ensure all R&P Report and MG reports are completed/submitted by deadlines. Ensure case managers are compliant with Ministry standards and meet contractual agreements.
Assists with Quarterly Narrative Reports for ONA and PC-ICM.
Work with Associate Director and relevant MRS staff to collect feedback from clients to drive continuous improvement.
Assist Associate Director with additional responsibilities as needed.