Quality Assurance Coordinator

AHRC Nassau • Plainview, NY

7d

About The Position

Ensures people supported are free from abuse and neglect by completing incident investigations and making recommendations to enhance systems. Ensures compliance with agency policies and procedures and OPWDD regulations.
The position embraces diversity in all its forms and strives to create an inclusive, welcoming environment where every individual feels valued. They demonstrate cultural awareness and actively support a culture of equity and inclusion.

Requirements

• BA or BS in human services field preferred.
• 3 years’ experience in the field.
• Excellent organizational skills, interpersonal skills and prior experience training required.
• A driver’s license is required to perform necessary job responsibilities and travel between sites.

Nice To Haves

• Prior experience conducting investigations preferred.
• Computer proficiency in Word and Access preferred.

Responsibilities

• Conducts thorough investigations of reported incidents and allegations of abuse. This includes interviewing staff, analyzing collected information, identifying systemic issues, and developing detailed investigation reports with recommended corrective actions.
• Ensures proper oversight of the incident reporting process. Monitors entries in the Incident Reporting Management Application (IRMA), ensuring that all data is complete, accurate, and updated through to the closure of each case.
• Maintains organized and confidential incident files in accordance with regulatory and agency standards. Ensure that all incident notifications and documentation submissions to oversight agencies are completed within required timeframes.
• Serves as a point of contact with oversight agencies, providing requested documentation and updates related to investigations as needed.
• Develops and delivers both general and targeted training to agency staff on topics including incident reporting protocols, abuse prevention, and regulatory compliance.
• Performs additional responsibilities and tasks assigned by the supervisor, in support of departmental and agency goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees