Quality Assurance Coordinator

Volunteers of America - Greater New York, Inc. • New York, NY

9h • Hybrid

About The Position

The Quality Assurance Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards.
Community Support Systems provides the support, training, and education clients need to maintain psychiatric and medical stability and ultimately obtain permanent housing. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Requirements

• Bachelors degree in a related field, at least two years of experience in data quality and data systems.
• Demonstrated ability in the areas of written and verbal communication.
• Other necessary skills include training, audit and evaluation data collection and incident management skills.

Responsibilities

• Responsible for overseeing and maintaining the quality assurance help desk.
• Reviewing and responding to agency-wide incident reports.
• Training necessary agency workforce on incident identification, writing and reporting.
• Retrieving and reviewing client/consumer grievances, agency-wide.
• Participate and assist in the development of ongoing staff training for the electronic health record.
• Support the AVP of Quality Assurance & Research and the Director of Data Quality & Systems in daily operations.

Benefits

• Medical
• Dental
• Vision
• Prescription coverage
• Life insurance
• Retirement plan
• Educational Reimbursement Program (includes tuition and license/certification)
• Paid Time Off which is accrued monthly and roles over from year to year
• Paid Birthday Holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees