Quality Assurance Coordinator

Saint Francis Ministries • Amarillo, TX

9h

About The Position

The Quality Assurance (QA) Coordinator conducts case reads, supports direct
service supervisors with data management.

Requirements

• Bachelor’s degree from an accredited college or university.
• Three years child welfare directive service experience.
• Must be 21 years of age
• Must pass a drug screen, MVR, Criminal History and DFPS History Check, Centralized Background Check Unit Texas Health and Human Services Eligibility and any background checks deemed to be necessary.
• FBI Fingerprint Check
• Lifting requirements 50 lbs.
• Must have a valid driver’s license, acceptable driving and reliable transportation.
• Mandated Reporter.
• Demonstrates effective written and verbal communication skills.
• Excellent computer, filing, and organizational skills; as well as an understanding of principles and practices of office procedures and business operating systems.
• General knowledge of HIPAA and Standard Operating Procedures.
• Must understand child welfare and state system.
• Must be a team player.
• Display strong leadership and interpersonal skills.
• Ability to travel throughout the State.
• Handles multiple priorities.
• Independent discretion/decision making within the scope and responsibility of the position.
• Manages emotions and can make decisions under pressure.
• Manages stress appropriately.
• Works near others and/or in a distracting environment.
• Understands and practices Universal Precautions

Responsibilities

• Assist in maintaining the PI spreadsheets
• Assists the above in action plans.
• Completes customer satisfaction survey data entry.
• Assists in the analysis of customer service satisfaction results.
• Prepares various monthly PI reports for offices, including reports for the PI summary.
• Prepares agenda and meeting materials for corporate residential PI.
• Facilitate meetings in absence of Director QA/PI.
• Creates additional graphs for A&D Report
• Compile 16 and older list.
• Assist with providing PI for any grants or new programs.
• Maintain strict confidentiality of client’s personal and health information and agency propriety data, adhering to HIPPA regulations and company policies.
• Implements Saint Francis Ministries policies and follow directives as required.
• Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP’s), rules personnel policies, and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms.
• Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
• Ensures client’s rights are protected.
• Is knowledgeable of and follows all safety procedures.
• Other duties as assigned.
• Will participate in a minimum of 40 hours in-service education per year.

What This Job Offers

• Number of Employees: 251-500 employees