Quality Assurance Coordinator
About The Position
Conduct comprehensive case file and record reviews for compliance and identifying opportunities for improvement or corrective actions Ensure contractual performance expectations are met and documented appropriately Review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs Submit weekly quality assurance reports to management with detailed findings and recommendations Present consistent feedback to management regarding areas that need improvement and track implementation of corrective actions Create, implement, and monitor standard operating procedures to ensure organizational compliance and operational efficiency Ensure 100% of clients participate in the client satisfaction survey and analyze results for service improvement opportunities Ensure all clients receive a return call within 24 hours of calling and leaving a message, and document all client interactions Analyze quality assurance metrics and performance data to identify trends, patterns, and areas requiring intervention Prepare audit documentation and maintain records to support regulatory compliance and accreditation requirements Collaborate with program staff and management to develop and refine quality assurance protocols and best practices Conduct training sessions for personnel on quality assurance procedures, documentation standards, and compliance requirements
Requirements
- Preferred Associate degree or higher in human services, education, psychology, sociology, or a related field
- Minimum two years of related experience in quality assurance, program evaluation, or compliance monitoring
- Strong organizational, interpersonal, and communication skills
- Knowledge of quality assurance procedures and federal, state, and local coalition laws and mandates
- Demonstrated proficiency with computer systems and data management software
- Understanding of eligibility determination processes and filing procedures
- Excellent attention to detail and accuracy in documentation and record review
Nice To Haves
- Self-motivated and flexible team player with ability to work independently
- Proven experience conducting interviews and gathering stakeholder feedback
- Experience developing, implementing, and monitoring standard operating procedures
- Strong written communication skills with ability to prepare comprehensive reports and present findings to management
- Customer service orientation with demonstrated ability to manage client interactions and satisfaction initiatives
- Experience with quality assurance metrics, performance tracking, and corrective action planning
- Familiarity with case management systems or electronic record-keeping platforms
- Ability to manage multiple priorities and meet consistent deadlines in a fast-paced environment
Responsibilities
- Conduct comprehensive case file and record reviews for compliance and identifying opportunities for improvement or corrective actions
- Ensure contractual performance expectations are met and documented appropriately
- Review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs
- Submit weekly quality assurance reports to management with detailed findings and recommendations
- Present consistent feedback to management regarding areas that need improvement and track implementation of corrective actions
- Create, implement, and monitor standard operating procedures to ensure organizational compliance and operational efficiency
- Ensure 100% of clients participate in the client satisfaction survey and analyze results for service improvement opportunities
- Ensure all clients receive a return call within 24 hours of calling and leaving a message, and document all client interactions
- Analyze quality assurance metrics and performance data to identify trends, patterns, and areas requiring intervention
- Prepare audit documentation and maintain records to support regulatory compliance and accreditation requirements
- Collaborate with program staff and management to develop and refine quality assurance protocols and best practices
- Conduct training sessions for personnel on quality assurance procedures, documentation standards, and compliance requirements
Benefits
- extensive learning opportunities
- networking programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
