Quality Assurance Coordinator - Social Services

Dungarvin•South Bend, IN

4d•$24 - $24

About The Position

The Quality Assurance Coordinator (QA) is responsible to ensure all programs are in compliance with state regulations and meet Dungarvin standards of quality. The Quality Assurance Coordinator (QA) must be aggressive in finding problems that are or could be a licensing issue. This position works collaboratively with the State Director, Area Directors, Area Managers and other program employees to identify problems, develops plans for correction, and assure that plans are fully implemented. The Quality Assurance Coordinator (QA), will closely monitor the completion of corrective actions to ensure timely completion by program management. At Dungarvin, we're all about making a positive impact in people's lives. We help individuals with different abilities, like intellectual disabilities, developmental disabilities, physical disabilities, autism, and mental health conditions, in a variety of programs with a focus on providing a person-centered approach. We're all about personal care and support, encouraging our clients to chase their dreams, while our team provides the help, they need to make important choices and get the care they deserve.

Requirements

Bachelor's degree in a relevant field, such as healthcare, social work, or psychology
Minimum of 3 years of experience working in the Human Services field
Strong analytical skills, with the ability to build, review, and interpret complex data
Excellent communication and interpersonal skills
Knowledge of regulatory requirements related to IDD Supports, such as HIPAA, Licensing Requirements, and Person-Centered Service Provision

Nice To Haves

at least two years of experience in quality assurance

Responsibilities

Assess sites for quality assurance concerns as scheduled or upon request.
Conduct ongoing monitoring of sites and follow-up with sites.
Track, review and follow-up on abuse, neglect, and exploitation investigations.
Analyze data from electronic and paper-based systems to inform the management team of quality issues related to service delivery.
Provide in-the-moment training to staff when issues are observed.
Provide support to the management team in responding to Requests for Proposals.
Work closely with recruitment, training and retention leaders to inform the effectiveness of their efforts.
Work with the management team to identify and train QA reviewers where needed.
Work with the management team to develop, communicate, implement and provide feedback regarding prioritized QA goals.
Provide leadership with policies, systems, and initiatives.
Assist in quality assessment, intervention and enhancement of services and supports.
Ensure the programs meet applicable licensure and certification requirements.
Participate in Safety Committee.
Represent the state on related national task forces dedicated to quality assurance.
Work cooperatively with internal and external contacts to ensure services are provided in a timely manner, on a basis of quality according to organizational standards, contractual requirements and regulatory guidelines.
Monitor and audit assigned employee timecards in accordance with payroll deadlines. Authorize overtime and mileage expenses for employees within assigned budgets. Approve timecards while assuring accuracy of pay and benefit category.
Implementation of all organizational policies and procedures.