Coordinator, Quality Assurance - Auxiliary Services

Houston Community College

About The Position

Ensure a high level of vendor performance in collaboration with internal auxiliary services staff and external vendors. Responsible for overseeing the efficient and effective delivery of high-quality food services, tenant services, and other support services that directly enhance the college’s primary educational mission.

Requirements

Bachelor’s degree in Business Administration, hospitality management or related field required
3 years experience in vendor management, hospitality, or supply chain management required
Valid Texas Driver License
MS Office Programs
Budget Management
Project Management
Negotiation & Contract Management
Delivering High Quality Work
Accepting Responsibility
Serving Customers
Supporting Organizational Goals
Driving Continuous Improvement
Acting with Integrity
Thinking Critically
Managing Change
Communicating Effectively

Responsibilities

Research and identify potential service vendors based on quality, reliability, pricing, and alignment with the institution's needs.
In collaboration with procurement, manage and negotiate vendor contracts, focusing on cost-effectiveness, quality, and adherence to service level agreements (SLAs), invoice accuracy, timely payments, and budgetary guidelines.
Serve as the primary point of contact for vendors, foster positive and productive relationships, assess vendor qualifications, conduct background checks.
Identify vendor-related issues, analyze and recommend solutions, track and follow-up on corrective and preventive actions efficiently and professionally.
Maintain accurate records and documentation related to vendor contracts, performance, and compliance to support continuous improvement.
Conduct regular reviews of vendor performance and contracts, against established KPIs, including food quality, timeliness, health and safety compliance, and customer feedback, implementing renewals or changes as necessary.
Conduct regular inspections of food preparation areas, dining facilities, and storage areas to ensure adherence to sanitation and safety regulations.
Implement and monitor corrective action plans to address any non-compliance or underperformance issues promptly.
Collaborate with internal stakeholders (students, staff, administration) to understand their needs and expectations.
Ensure all service operations comply with federal, state, and local regulations.
Perform other duties, tasks and assignments as required.