Quality Assurance Coordinator- Rockingham YDC

State of North Carolina

About The Position

We are looking for candidates who have a passion for helping court-involved youth. We are Working Together to Strengthen North Carolina’s Youth and Families! The Division of Juvenile Justice and Delinquency Prevention is committed to the reduction and prevention of juvenile delinquency by effectively intervening, educating and treating youth in order to strengthen families and increase public safety. If you have a passion for making a difference in the lives of North Carolina's youth, we welcome you to be part of the team. The State of North Carolina provides work/life balance, a team-oriented culture, opportunities for advancement, and interesting work. If you are looking to serve others, this is the place for you Positions will report directly to the Facility assigned Regional Manager Work Schedule will be primarily 10am-7pm. With 1 weekday per week being 1pm-10pm. Expected to work 1 Saturday and 1 Sunday throughout the month. Job Duties for this position require driving a state vehicle. A valid driver's license must be obtained by hie date.

Requirements

Bachelor’s degree from an appropriately accredited institution and two years of experience working with the juvenile/family client population and/or related human services experience; or an equivalent combination of education and experience.
Applicants for positions designated as Juvenile Justice Officers are subject to and must meet the hiring and training standards established by the North Carolina Criminal Justice Education and Training Standards Commission, as defined in Title 12, Chapter 9 of the NC Administrative Code, by the statutory authority of GS 17C.
Selected applicant must attend and successfully complete and pass the Juvenile Justice Officer Basic Training certification program. The certification requires three weeks to complete and is comprised of classroom and physically demanding training. This training is carried out at regional training centers and requires consecutive overnight stays.
Have or be able to obtain required documentation for certification as a Juvenile Justice Officer (i.e. a diploma).
Pass a Criminal Background check
Pass a Drug Screening test
Pass a Psychological test
Pass a Sexual Risk Screening test
Pass a Physical (to include Vision and Hearing)
Be a US citizen
Be at least 20 years of age
Have a valid driver's license
You must be physically capable of applying the proper methods and procedures to physically restrain juveniles and defend self after being properly training by the department.

Nice To Haves

Demonstrated knowledge of adolescent development
Demonstrated experience with counseling skills
Demonstrated experience with crisis intervention techniques
Demonstrated experience working with minority groups
Demonstrated experience working with a multidisciplinary service team

Responsibilities

Facility point of contact for peer review, policy compliance, and quality assurance.
Provides oversight on ERC late scans reports; propose late scan improvement ideas to management.
Reviews case notes and records in NC-JOIN for accuracy. Ensures quality of daily case notes in NC-JOIN. Makes daily visits to juveniles on room confinement, completes confinement/behavior documentation, and makes recommendations to management for extension or removal from special management status.
Community support and facility programming by connecting to volunteers, motivational speakers, community partners, etc. plans, supervises, and supports organized recreation, sports events, and weekend/holiday programming. Assists with major events at the facility (graduation, fun days, college/job fairs, spontaneous incentives for juveniles, staff appreciation/service awards, special programs, etc)
Assists Facility Field Specialist positions by scheduling and training setup, identify equipment needs, serve as an ILT, and reviews TROI reports.
Assists the facility in preparation for audits and site visits with outside agencies; assists in all drills, ensures that follow-up is made with each juvenile that raised issues after the site visit debriefings.
Assists with camera footage review to ensure policy compliance and best practices; makes recommendations for improvements
Assists with juvenile intakes, court appointments, adult stay juvenile court dates, attorney contacts, medical appointments, etc., serves as secondary point of contact for HB834 designated juveniles; ensures that juvenile photographs, demographics, housing unit assignments, and juvenile location information in NC-JOIN are updated regularly.
Coordinates space and schedules employees and/or juveniles for interviews for investigations
Assists with annual fiscal inventory; maintain supplies; recommend supply reorder; manages facility canteen program; p-card purchases.
Assists with scheduling and supervising special visits at the facility (attorney, family, therapy, JCCs, etc.)
Assists with completing approved juvenile phone calls to family, JCCs, and attorneys; ensures documentation is completed on the phone log. Assists with making parental notifications regarding intakes, incidents, and room confinement placement.
Assists with special transports for juveniles that are high-risk; assists with transportation and supervision at off-campus outings or special recreational events.
Ensures that juvenile grievances and special conditions appeal forms are collected, tracked, responded to, and filed in a timely manner. Coordinates Step 2 and Step 3 grievance responses when the Step 1 facility response is appealed by the juvenile.