Quality Assurance Coordinator

MillerKnoll•Yaphank, NY

7d•$20 - $27

About The Position

A support role on our Quality Assurance team across our three textiles brands. Responsible for investigating and processing quality related claims, entering replacement orders, issuing credits, entering Charge Backs, maintaining the QA library, perform lab responsibilities, and additional job-related duties.

Requirements

Basic knowledge of textiles with the ability to recognize color and differentiate shades, inherent nuances a plus.
Cut, weigh and record fabric swatches
Ability to prioritize tasks and work independently with minimal supervision
Handle claims resolutions efficiently with strong follow-up skills
Organized with attention to detail and ability to multitask in a fast-paced environment
Strong communication skills both verbal and written
Working knowledge of MS Office specifically Outlook, Word, and Excel.
A Bachelor of Science degree or equivalent.
Understand internal QA Procedures
Basic understanding of ISO 9001 Protocol, and how it impacts various Resources.

Nice To Haves

An associate’s degree in textiles is a benefit

Responsibilities

Collect all necessary data and documentation to effectively analyze quality related claims across all our textile brands
Work diligently with internal staff, sales and our resources to resolve issues in products that do not meet our standards
Enter replacement orders and follow-up to ensure inspection
Process Charge Backs and batch to Accounting
Process returns authorizations including documents, call tags, and pick -up requests
Issue credit memos to our clients
Assist in the inspection process for new receipts against our established standards- lot Control
Maintain the QA library for approved standards and memos for all products
Manage cuttings and spreadsheets for our Underwriters Laboratory recognition program
Review commercial matches utilizing a light box
Enter and monitor all JIRA requests that warrant QA assistance
Additional duties as assigned.