Quality Assurance Coordinator

Continuum of Colorado Inc•Aurora, CO

2m•$25 - $30•Hybrid

About The Position

Continuum of Colorado has an opening to be our Quality Assurance Coordinator. Are you someone who spots the details others miss? Do you love bringing order to complexity and turning data into meaningful improvement? If so, this might be the fit for you! We’re looking for a Quality Assurance Coordinator who’s ready to play a key role in strengthening the integrity, accountability, and overall excellence of our organization. This isn’t just an administrative role — it’s an opportunity to be at the center of quality, compliance, and continuous improvement efforts that truly make a difference. In this position, you’ll partner closely with leadership to support quality assurance initiatives, compliance monitoring, and investigative processes. You’ll help keep our programs on track by assisting with regulatory compliance activities, documentation review, data collection, and reporting. If you enjoy organizing information, tracking trends, and ensuring that processes run smoothly and accurately, you’ll thrive here. You’ll also play an important role in supporting audits, investigations, and quality improvement initiatives — helping turn findings into forward momentum. From coordinating documentation to assisting with the Human Rights Committee (HRC) process, you’ll help ensure our standards remain high and our practices remain strong. The Quality Assurance Coordinator role is perfect for someone who: Is highly organized and detail-oriented Enjoys working behind the scenes to drive meaningful impact Is comfortable with data, documentation, and process tracking Values integrity, accountability, and continuous improvement Thrives in a collaborative, mission-driven environment This position does offer opportunities to work remotely; however, depending on the programmatic need, you will need to work in the office, at programmatic sites, and in the community, as well. Due to the nature of the role, the ideal applicant will live within the Denver/Aurora Metro area. Additionally, we’re committed to a great work-life balance here, so you’ll get to work full-time at 36 hours/week with a 4-day work week, Monday through Thursday with a sporadic need for coverage on Fridays. If you’re ready to combine analytical thinking with purpose-driven work — and be part of a team that’s committed to doing things the right way — we’d love to hear from you.

Requirements

Minimum of two (2) years of experience in human services, preferably in developmental disabilities and quality assurance, compliance, or investigations
Equivalent combinations of education and experience may be considered.
Reside within the Denver/Aurora metro area
Valid Colorado driver's license and proof of auto insurance
Reliable means of transportation other than mass transit
Meet our driving requirements - have a license for the last three (3) years with no suspensions/revocations and no more than two (2) moving violations in the past three (3) years
Possess strong knowledge of the intellectual and developmental disability service system
Show exceptional organization, attention to detail, and analytical skills
Have the ability to manage multiple complex projects simultaneously
Maintain excellent written and verbal communication skills
Show professional judgment, integrity, and ability to maintain confidentiality
Have proficiency in Microsoft Office and database systems
Be able to work independently while collaborating effectively with leadership and teams

Nice To Haves

Associate's degree in a human services-related field from an accredited college or university preferred; bachelor's degree highly preferred

Responsibilities

Support and conduct investigations related to Mistreatment, Abuse, Neglect, and Exploitation (MANE) and administrative matters
Ensure confidentiality, security, and integrity of investigative records and compliance documentation
Prepare investigative reports, compliance findings, and trend analyses for leadership review
Conduct professional, trauma-informed interviews with individuals served, staff, and providers
Perform monthly compliance audits and quarterly complaint trend analysis
Coordinate and support Human Rights Committee (HRC) documentation and processes
Monitor programmatic and medical compliance systems and report identified risks
Collaborate with leadership on remediation planning and quality improvement initiatives
Provide training and guidance to staff on investigations, compliance, and HRC requirements