Quality Assurance & Compliance Analyst

Ada Brand•Chicago, IL

7h•$60,000 - $65,000

About The Position

Ada S. McKinley Behavioral Health & Clinical Services (BHCS) Program is seeking a dedicated and detail-oriented Quality and Compliance Coordinator for our BHCS program. This role is crucial in ensuring that our services meet the highest standards of quality and compliance. The ideal candidate will possess a minimum of a bachelor’s degree and demonstrate strong skills in Microsoft Office, customer service, and data analysis. This position requires a fast learner who is adaptable and willing to travel between various sites in the surrounding communities in Chicago. The Quality and Compliance Coordinator will work closely with the Training Coordinator and Quality Assurance Manager and will be responsible for supporting grievances, assisting with staff productivity, and addressing any performance deficits for ongoing professional development.

Requirements

Bachelor’s degree in a relevant field (e.g., Social Work, Psychology, Public Health, Business Administration).
1 year of quality assurance and analytic experience .
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong customer service skills with a focus on client and staff engagement.
Experience in data analysis and reporting.
Ability to learn quickly and adapt to changing environments.
Strong organizational and multitasking skills.
Deep knowledge of quality assurance terminology, methods, and tools.
Excellent verbal and written communication skills.
Ability to work collaboratively with diverse teams and manage relationships effectively.
Demonstrated problem-solving abilities and a proactive approach to challenges.
Ability and willingness to travel between various program sites as required.
This position requires the use of a personal auto, valid driver’s license and motor vehicle report acceptable to the agency’s broker and verification of insurance.
This position also calls for an individual who has been cleared by the State of Illinois based upon a prior history of child abuse/neglect.
In addition, the individual must clear a personal background review, fingerprinting, and criminal check.

Responsibilities

Monitor and evaluate program compliance with regulatory standards and internal policies.
Conduct regular audits and assessments to ensure quality of care and adherence to best
Familiarity with Medicaid Rules 132, 140, and 141
Detailed audit analysis to determine fulfillment of note documentation(s)
Perform ad hoc duties
Collect, analyze, and interpret data related to program performance and quality metrics.
Prepare detailed reports and presentations to communicate findings to management and staff.
Collaborate with the Training Coordinator to identify training needs based on compliance and quality metrics.
Assist in the development and implementation of training programs aimed at improving staff performance and service delivery.
Assist in the management and resolution of client and staff grievances, ensuring timely and appropriate follow-up.
Maintain accurate records of grievances and actions taken.
Monitor staff performance and productivity metrics, identifying areas for improvement.
Provide recommendations and support to managers in addressing performance deficits.
Serve as a liaison between various teams and management to ensure effective communication and coordination of quality and compliance initiatives.
Facilitate meetings and training sessions as needed to promote a culture of quality and compliance.
Travel to various program sites to conduct audits, training, and support staff as necessary.
Build strong working relationships with site teams to foster a collaborative approach to quality improvement.