Quality Assurance Assistant

Richcroft, Inc.•Glencoe, MD

2d•$28•Onsite

About The Position

Under the supervision of the Director of Quality Assurance, the Quality Assurance Assistant is responsible for assisting the Director of Quality Assurance, with overseeing the quality of services provided by different entities, to ensure that they promote and protect individuals’ rights, safety, health, satisfaction, and community inclusion. Also responsible for keeping abreast of new trends in the field that focus on providing quality driven, state of the art services to individuals with intellectual and developmental disabilities.

Requirements

Possess exceptional oral and written communication skills.
Must be able to read, write, and speak English.
Must be comfortable speaking to large diverse groups.
Evening and weekend work may be required.
Must have flexibility to work in a variety of settings including office environment as well as other community locations
Must be able to work in the office.
In-depth working knowledge with MS Office Suite (Outlook, Excel, Word, etc.), and other technology.
In-depth knowledge of ICaremanager (ICM)
High school diploma or GED and 5 years experience in the field of Human Services is required.
Must have reliable transportation and an acceptable driving record as determined by criteria established by the Agency’s insurance carrier and by Agency policy.
Must be able to bend, sit, or stand for long periods of time (duration of up to 2 hours and must be able to lift/move up to 30 lbs.

Nice To Haves

Associates degree and 3 years experience in the field of Human Services, preferred.

Responsibilities

Assist the Director of Quality Assurance with overseeing Richcroft’s Quality Assurance Plan, including working with each division to identify measurable outcomes that will promote continuous quality improvement.
Assist the Director of Quality Assurance with New Hire Orientation, including entering staff in ICM, setting them up with the ICM app, and registering new staff for CMT classes.
Monitor CMT expiration dates monthly and register expiring staff for the CMT training. Complete the on-line renewal application process so that all staff remain current on the MBON.
Register staff when needed for the 20-hour MTTP class. Complete the on-line process to enter staff on the MBON or the paper renewal process for expired staff so all staff are current on the MBON.
Review the CMT list weekly and inform staff/supervisors if staff are not able to administer medications.
Assist the Director of Quality Assurance with reviewing all internal incident reports to ensure that PORI is implemented correctly.
Assist with the oversight of existing systems to assure the organization continues to maintain focus of promoting independence, supporting individuals with making community connections and supporting individuals with making informed choices in all aspects of their lives.
Assist QA Department by monitoring training expiration dates monthly and register expiring staff for training.
Participate in meetings.
Attend trainings outside of Richcroft as applicable and complete all required trainings for position.
Perform other duties as assigned by supervisor.
Attends and participates in in-service training, staff meetings and other activities to facilitate professional development.