Quality Assurance and Training Coordinator- National Farmworker Jobs Program (NFJP)

UMOS, Inc. • Milwaukee, WI

3h

About The Position

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Requirements

• Bachelor’s degree in human services, business, or related field required.
• Able to demonstrate through either education or combination of education and more than 3 years of professional experience in one or a combination of the following: quality assurance, policy/program analysis, auditing, staff training, or performance tracking against targeted goals.
• Experience analyzing systems, identifying systematic weaknesses, recommending quality improvement strategies and assisting with the implementation of concrete solutions to enhance agency and program performance.
• Experience developing policies, procedures, or desk aids based on programmatic guidance and organizational/business standards.
• Demonstrated ability with analyzing data, compiling reports, and presenting findings in a clear manner. Must possess strong attention to detail.
• Strong organizational and time management skills, including the ability to manage multiple projects at one time and meet hard deadlines.
• Strong written and oral communication ability and attention to detail and accuracy.
• Demonstrated ability to use and maintain knowledge of technology and related applications, including Microsoft 365, to analyze data, prepare reports, communicate efficiently and create effective learning tools and materials.
• Valid driver’s license, reliable transportation, and insurance.
• Able to travel and work irregular hours.

Nice To Haves

• Experience with or education in technology a plus.

Responsibilities

• Review and coordinate leadership team review of Department of Labor (DOL) and Association of Farmworker Opportunities Programs (AFOP) program policy and guidance.
• Assist in the creation and maintenance of UMOS NFJP Manual, including policy and standard operating procedures (SOP). Update based on changes in DOL policy and systems.
• In coordination with the QA Director, develop and implement a comprehensive staff training plan and curriculum on NFJP policies and procedures, including creating and maintaining training materials and desk aids.
• Provide individual and group training and technical assistance to newly hired and existing staff to ensure understanding, knowledge retention, and learning for comprehension of program policy and agency SOPs.
• Maintain an electronic repository of all policy and training documents, checklists, tools, etc. Ensure repository and staff training materials are accessible, up-to-date, and/or purged as necessary.
• Implement process to evaluate training effectiveness and use evaluation results to advance continuous improvement of trainings.
• Conduct program quality assurance audits and data validation and present findings to NFJP management team.
• Track and analyze performance data and use it to identify performance or compliance “threats” and for the development of prevention measures/practices.
• Work with various departments, including accounting, human resources, and information technology to address identified deficiencies and assist in developing improvements as they relate to program performance, outcomes and overall compliance.
• Recognize and adapt to various learning styles and modify training based on individual needs, including the use of various technologies.
• Assist with preparation of correspondence and reports in response to UMOS administrative team and funding source requests.
• Assist with the preparation of grant applications.
• Attend all necessary internal and external meetings, training, and conferences, and perform other duties as assigned.

Benefits

• Earn up to $3,000 in incentive pay during your first year of employment!
• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees