Quality Assurance Analyst

Brilliant Corners•Los Angeles, CA

1d•$70,400 - $78,000•Hybrid

About The Position

The QA Analyst supports the implementation of quality assurance efforts that ensure the integrity, effectiveness, and continuous improvement of The Flexible Housing Subsidy Pool (FHSP) programs at Brilliant Corners. The QA Analyst will collaborate closely with program teams, support teams and leadership to gather insights, analyze data, monitor performance and ensure data quality across programs. This role requires a strong understanding of housing programs, experience with data systems, and the ability to identify and support data solutions that improve service delivery.

Requirements

One year of professional experience in data analysis, report generation, developing training materials, project coordination and process mapping.
Strong communication, documentation and project coordination skills.
Strong analytical thinking and problem-solving skills to identify root causes of defects and process inefficiencies.
Ability to interpret data, identify trends, and recommend QA improvements.
Proficient in data management, analysis and reporting tools (e.g., Excel, Salesforce, Asana)
Collaborative, detail-oriented, and committed to equity and accuracy.
Knowledge of QA methods, supportive housing programs and non-profit reporting requirements.

Nice To Haves

2 + years working in the non-profit sector or human services or supportive housing, preferred.

Responsibilities

Support Internal and External Requests: Act as a resource for funder and internal program teams by responding to data requests, providing support around QA-level data, and ensuring accurate reporting.
Generate Reports: Produce regular reports on client data, program metrics, and performance outcomes to support internal teams, funders, and other stakeholders. Ensure that all reports meet the required standards for accuracy and completeness.
Data Monitoring & Analysis: Assist program teams by analyzing data for trends and insights that could help improve service delivery. Provide data-driven recommendations for enhancing programs based on QA-level findings.
Assist in Quality Control: Support the quality assurance efforts by reviewing data for accuracy, completeness, and consistency, providing feedback on discrepancies, and helping resolve issues.
Audit and Compliance Support: Support ongoing contract compliance by ensuring the maintenance of records, monitoring caseload and invoicing data, and preparing reports for audits and internal reviews. This role plays a key part in supporting data integrity and meeting funder requirements year-round.
Collaboration and Training Support: Collaborate with other teams such as Program Teams, Operations, Learning and Development, and Data & Technology teams to support quality control. Provide training and resources on data entry, reporting processes, and best practices to ensure accurate and consistent data collection. Coordinate meetings and follow-up to support clear communication. Work closely with program managers, funders, and internal stakeholders to ensure reporting needs are met and data is timely, accurate, and actionable.