Quality Assurance Analyst Supervisor

ASRC Federal•North Charleston, SC

About The Position

ASRC Federal Field Services provides logistical support at the Federal Law Enforcement Training Center in North Charleston (FLETC Federal Complex off Spruill Avenue). We are looking for a Quality Assurance Analyst Manager. Description: Must be a self-starter, detail oriented, organized, have excellent writing, communication, and analytical skills. Employ a variety of surveillance techniques to monitor and evaluate performance in the areas of contract compliance, service delivery, and oversight of all areas of the service contract including Janitorial, Food Services, Transportation, Facilities/Grounds Maintenance, and Student Support. Special focus should be given to areas of critical, chronic, or high visibility. Conduct quality checks on subcontracted work to ensure work is completed on time and in accordance with the task’s statement of work. Develop and distribute quality analysis and assessments based on inspections and research. Conduct daily, weekly, monthly, quarterly, semi-annual, and annual assessments as required. Brief management and co-workers on specific findings observed during quality checks and offer corrective action/solutions. Contribute to policy and procedure development decisions while supporting needed initiatives. Maintain oversight on site KEY Control program. Must have great time management/initiative and be able to meet deadlines. Maintain a professional appearance and demeanor. May be required to supervise a small team of employees. Additional duties and assignments as directed by the Program and Deputy Program Managers.

Requirements

Bachelor's Degree or equivalent experience
Possess at least three (3) years of recent (within the past 10 years) responsible experience in the inspection and oversight of facility related work including maintenance repairs, preventive maintenance and routine job tracking to include risk analysis and metrics collection.
Demonstrated knowledge of applicable codes and regulatory requirements, including but not limited to, the International Building Code, National Electric Code, National Fire Protection Code, US Food Code, OSHA General Industry Standards, and various Federal, State, and Local code requirements.
Must have supervisory experience of one or more employees.
Proficient in Microsoft Office suite, Outlook, and SharePoint.
Must have a valid SC driver’s license.
Must be a US Citizen.
Must be able to read, write, speak, and understand English.
Must be able to lift 30 lbs. unassisted.
Must be able to pass a background investigation and physical exam.
Available to flex hours if needed to support after hour inspections.

Responsibilities

Employ a variety of surveillance techniques to monitor and evaluate performance in the areas of contract compliance, service delivery, and oversight of all areas of the service contract including Janitorial, Food Services, Transportation, Facilities/Grounds Maintenance, and Student Support.
Conduct quality checks on subcontracted work to ensure work is completed on time and in accordance with the task’s statement of work.
Develop and distribute quality analysis and assessments based on inspections and research.
Conduct daily, weekly, monthly, quarterly, semi-annual, and annual assessments as required.
Brief management and co-workers on specific findings observed during quality checks and offer corrective action/solutions.
Contribute to policy and procedure development decisions while supporting needed initiatives.
Maintain oversight on site KEY Control program.
Maintain a professional appearance and demeanor.
May be required to supervise a small team of employees.
Additional duties and assignments as directed by the Program and Deputy Program Managers.