Quality Assurance Analyst, Reporting and Analytics

SoFi•Salt Lake City, UT

About The Position

The Quality Assurance Analyst works cross-functionally with business units across Operations to help ensure adherence to policies, procedures and compliance expectations. The QA Analyst serves as a Subject Matter Expert and proactively supports their assigned business units with data analytics, recommendations and proposed action plans to maintain performance. What you’ll do: ● Oversee quality assurance testing, including organizing and delivering monthly analysis data to senior leadership across various business units ● Support and maintain quality assurance evaluation forms, documents, and Standard Operating Procedures ● Analyze and understand root causes of poor member experience and partner across the organization to drive change ● Proactively identify risks and opportunities within each business unit, addressing and/or escalating issues to stakeholders and business unit leaders ● Understand and interpret processes within each SoFi product to recommend appropriate control points to ensure safety and soundness of functionality ● Develop and implement strategy for evaluation, including the following focus areas: testing methodology, standard operating procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis) ● Partner with PMO and Engineering on automation and enhancements to processes ● Assess project risks, identify contingency actions, and develop/manage a risk plan ● Communicate ongoing evaluation and project performance with key stakeholders and business leadership ● Establish and maintain an effective feedback loop with stakeholders and business unit leaders ● Maintain an awareness of and act in accordance with team goals and business unit policies ● Support special projects and seek efficiencies within QA processes ● QA production support when necessary

Requirements

Must have previous SoFi QA, Home Loans, Review, MET or Money experience
Self-motivated and able to work independently applying analytical skills required to manage reviewing tasks
Strong understanding of lending and financial services, including operations and compliance
Understanding of statistical and targeted loan sampling concepts
Good communication skills
Ability to work independently, self-motivated
Ability to work and accomplish goals with minimal supervision
Ability to multi-task and manage competing priorities
Must be detail oriented with an ability to work in a fast-paced environment
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

Responsibilities

Oversee quality assurance testing, including organizing and delivering monthly analysis data to senior leadership across various business units
Support and maintain quality assurance evaluation forms, documents, and Standard Operating Procedures
Analyze and understand root causes of poor member experience and partner across the organization to drive change
Proactively identify risks and opportunities within each business unit, addressing and/or escalating issues to stakeholders and business unit leaders
Understand and interpret processes within each SoFi product to recommend appropriate control points to ensure safety and soundness of functionality
Develop and implement strategy for evaluation, including the following focus areas: testing methodology, standard operating procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis)
Partner with PMO and Engineering on automation and enhancements to processes
Assess project risks, identify contingency actions, and develop/manage a risk plan
Communicate ongoing evaluation and project performance with key stakeholders and business leadership
Establish and maintain an effective feedback loop with stakeholders and business unit leaders
Maintain an awareness of and act in accordance with team goals and business unit policies
Support special projects and seek efficiencies within QA processes
QA production support when necessary