Customer Experience Reporting and Analytics Analyst

DaVita Kidney Care

2d • $70,000 - $106,000

About The Position

We are seeking a Customer Reporting and Analytics Analyst to turn customer and operational data into actionable insights. This role is ideal for a data-savvy professional with strong Tableau and SQL skills who enjoys building dashboards, automating reports, and delivering clear, impactful analytics.

Requirements

• 2–3 years of experience in data analysis, reporting, or analytics-focused roles
• Strong Tableau dashboard development skills
• Solid SQL skills for querying, joining, and aggregating data
• Excellent analytical, problem-solving, and critical-thinking abilities
• Strong written and verbal communication skills
• Highly detail-oriented

Nice To Haves

• Experience with NICE CXone or other contact center data
• Hands-on experience with SQL Server and Excel
• Familiarity with applying statistical or mathematical concepts in data analysis

Responsibilities

• Develop and maintain interactive Tableau dashboards for customer analytics
• Write SQL queries to analyze data from multiple sources
• Partner with business teams to gather requirements and translate them into actionable insights
• Perform ad-hoc and exploratory analysis of customer, ticketing, and contact center data to identify trends and opportunities
• Present findings clearly using Tableau, Excel, or PowerPoint
• Support customer experience improvement initiatives through key metrics and insights
• Manage multiple projects in an agile environment

Benefits

• More than just pay, our DaVita Rewards package connects teammates to what matters most.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed