Quality Assurance Analyst, Marketing Technology
About The Position
The Opportunity: You will support the quality management function of the marketing technology stack and related system integrations to enhance lead generation activities for the Private Client Group (PCG). It involves overseeing the quality of the technology/services that we produce, including developing quality standards, conducting tests and identifying issues. The Quality Assurance Analyst will report directly to the Marketing Technology Team Leader and will support website testing efforts spanning performance, UX/UI automation, and data analysis. You will use a variety of tools, including Ghost Inspector, Puppeteer, TestComplete, or Selenium for automation and testing QA; PageSpeed Insights, Pingdom, mPulse, and Lighthouse for performance analysis QC; and Tealium and Google Analytics for analytics and tag management QA/QC. The Day-to-Day: Oversee assigned complex tasks to completion Prepare and implement quality assurance policies and procedures Identifying potential process improvements, recommending solutions, helps develop and implement proposed solutions/tools to improve the efficiency of the department Coordinate and manage processes for routine inspection and quality tests within the QA program Identify and resolve workflow and production issues Support MarTech leadership in regular updates, reports on the QA program performance and tech stack for the broader Marketing Dept. Train and mentor junior employees on use and application of QA tools Additional responsibilities may include: Capture and document QA requirements for system enhancements or new technologies Investigate issues related to existing systems and technologies Ensure that standards and regulations are observed Document quality assurance activities and create audit reports Coordinating/communicating across technical teams and partners Create QA training materials and operating manuals
Requirements
- Bachelor's degree or equivalent combination of education and experience required
- 3+ years of relevant experience in software testing or equivalent; website performance testing
- Experience with HTML/CSS/JS and chrome browser extensions: Omnibug, Tag Explorer or DataSlayer
- Developer tool and assertion testing frameworks like Jest, Mocha or Chai will be beneficial in the success of this position
- Sitecore, Confluence and Ghost Inspector are preferred
- Ability to analyze various situations and develop recommendations
- Relevant training or certifications in quality assurance preferred
Nice To Haves
- Sitecore
- Confluence
- Ghost Inspector
- Relevant training or certifications in quality assurance
Responsibilities
- Oversee assigned complex tasks to completion
- Prepare and implement quality assurance policies and procedures
- Identifying potential process improvements, recommending solutions, helps develop and implement proposed solutions/tools to improve the efficiency of the department
- Coordinate and manage processes for routine inspection and quality tests within the QA program
- Identify and resolve workflow and production issues
- Support MarTech leadership in regular updates, reports on the QA program performance and tech stack for the broader Marketing Dept.
- Train and mentor junior employees on use and application of QA tools
- Capture and document QA requirements for system enhancements or new technologies
- Investigate issues related to existing systems and technologies
- Ensure that standards and regulations are observed
- Document quality assurance activities and create audit reports
- Coordinating/communicating across technical teams and partners
- Create QA training materials and operating manuals
Benefits
- 100% paid medical, dental and vision premiums for you and your qualifying dependents
- A 50% 401(k) match, up to the IRS maximum
- 20 days of PTO, plus 10 paid holidays
- Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
