Quality and Compliance Manager

JLL•Warren Township, NJ

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Quality & Compliance Manager oversees quality assurance operations for JLL's facilities team and subcontractors within a cGMP bio-pharmaceutical manufacturing environment. This role ensures full compliance with contractual, procedural, and regulatory requirements while maintaining oversight of maintenance, repairs, and facility operations. The position requires deep knowledge of FDA regulations and cGMPs, with responsibility for developing and managing quality management systems, SOPs, investigations, CAPAs, audits, and training materials. The manager serves as the primary interface with the client's quality organization, ensuring all work performed by JLL teams meets strict documentation and compliance standards. This role is instrumental in fostering a quality-first culture across a highly matrixed organizational structure while managing GxP contractor compliance programs and supporting continuous improvement initiatives. What your day-to-day will look like: Oversee regulatory and quality compliance activities across all facilities team operations and subcontractors Prepare, review, and manage SOPs, quality investigations, deviations, CAPAs, and change control documentation Interface with client quality organization to ensure adherence to all quality procedures and proper work documentation Manage GxP contractor compliance programs including qualification, agreements, audits, and performance monitoring Conduct quality audits and assessments of building systems such as HVAC, critical environments, and utilities Collaborate with maintenance teams to support quality investigations and root cause analysis Provide quality guidance and training to facilities staff, vendors, and service providers Monitor and report on Key Performance Indicators and Service Level Agreement compliance Review and approve technical documentation and quality reports for client delivery Support continuous improvement initiatives and quality system enhancements

Requirements

Bachelor's degree in Science or Engineering
Minimum 3 years of experience in quality engineering, facilities operations, or production operations in a cGMP environment
Prior experience working in an FDA-regulated bio-pharmaceutical manufacturing facility
Knowledge of FDA regulations 21 CFR Parts 210, 211, or Part 820
Understanding of current Good Manufacturing Practices (cGMP) and Good Laboratory Practices (GLP)
Experience with quality management systems including investigations, CAPAs, audit programs, and vendor qualification
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Nice To Haves

Engineering background or equivalent technical experience
Working knowledge of electronic Quality Management Systems (TrackWise, Success Factors, Veeva, MasterControl)
Experience with GxP building systems oversight (HVAC, critical environments, utilities)
Experience managing contractor and vendor compliance programs
Background in facilities maintenance and repair within pharmaceutical manufacturing
Willingness to travel approximately 10%
Experience writing detailed technical reports and quality documentation

Responsibilities

Oversee regulatory and quality compliance activities across all facilities team operations and subcontractors
Prepare, review, and manage SOPs, quality investigations, deviations, CAPAs, and change control documentation
Interface with client quality organization to ensure adherence to all quality procedures and proper work documentation
Manage GxP contractor compliance programs including qualification, agreements, audits, and performance monitoring
Conduct quality audits and assessments of building systems such as HVAC, critical environments, and utilities
Collaborate with maintenance teams to support quality investigations and root cause analysis
Provide quality guidance and training to facilities staff, vendors, and service providers
Monitor and report on Key Performance Indicators and Service Level Agreement compliance
Review and approve technical documentation and quality reports for client delivery
Support continuous improvement initiatives and quality system enhancements