Quality Analyst

Lozier Corporation • Scottsboro, AL

21h • Onsite

About The Position

Primary responsibility is the investigation and resolution of customer problems. Documents and supports resolution of field problems and facilitates corrective action with responsible departments. Collects information and publishes reports that are the company’s primary measurement of customer satisfaction and external quality performance. Coordinates Quality Alert and Quality Verification processes.

Requirements

• Associate degree or equivalent technical or manufacturing experience
• Minimum of 5 years technical or manufacturing experience if non-degreed
• Strong communication and people skills, including the ability to listen for understanding and communicate problems with tact.
• Ability to gain cooperation of individuals throughout the company such that repeat Customer Problems can be prevented.
• Strong problem solving ability.
• Mechanical aptitude.
• Attention to detail and accuracy.
• Basic PC skills including spreadsheet, word processing and databases.
• Basic statistical knowledge.

Nice To Haves

• Advanced PC skills including spreadsheets, word processing and databases
• Basic blueprint reading skills
• Broad knowledge of Lozier product and product application
• Broad knowledge of Lozier business processes (Design, Order Entry, Scheduling, Purchasing, Manufacturing and Distribution)
• Ability to access Lozier Engineering prints through Autodesk WorkCenter
• General knowledge of ISO 9000
• Knowledge of basic production methods
• Knowledge of Lozier Mainframe: Order screens and data entry fields Route and Product Structure Quality Control

Responsibilities

• Coordinates definition, communication and resolution of Customer Problems.
• Determines responsible area(s) to be charged for replacement orders and other costs associated with Customer Problems.
• Approves Warranty and Error charges up to $5,000.
• Determines if Customer Problems require corrective action and initiates and monitors Corrective Action process.
• Measures and reports Corporate Quality Performance, including overall and at the plant and department level.
• Coordinates the Quality Alert/Quality Verification Process
• Works with Sales, Customer Service and other internal departments to identify appropriate applications of the QA/QV processes.
• Provides order details and background to Plant Quality Managers and Quality Technicians.
• Follows-up with Sales for feedback on customer satisfaction level.
• Coordinates internal communication of feedback.
• Demonstrate reasonable attendance and timeliness in reporting to work, meetings, and completing assignments.
• Ability to work and interact with others.
• Serves as Corporate Document Control Coordinator for Quality System Documentation.
• Maintains and distributes Lozier Color Standards.

Benefits

• Company bonus potential.
• PTO (Paid Time Off) plus paid holidays.
• Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).
• 401(k) with employer match.
• Employee Assistance Program.
• Educational Assistance Program.
• Career Development Programs.
• Casual dress.
• Relocation benefits available, (as applicable).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees