Quality Analyst

Trojan Battery Company•Horsham Township, PA

10d•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Location: U.S. Remote Position Overview Quality Analyst is responsible for administering the customer feedback process including interfacing with customers, issuing cases, and follow up by interacting with the different departments to ensure closure of cases. The Quality Analyst will also aid in the creation of standardized forms, work instructions, SOP’s, and other process associated documents. Provide support in various customer audits included ISO. Other duties assigned by the Manager, Customer Quality. Areas of Focus Quality Analyst administrates all facets of the Salesforce or other customer feedback process. Document, monitor, and reporting on global customer feed back. Create, review, and update documents as needed to support customer quality, and other duties assigned by the Manager, Customer Quality.

Requirements

High school diploma required; three years’ relevant experience in quality and manufacturing preferably in an ISO environment
Basic knowledge of Microsoft Applications, especially Word, Excel, and Database.
Must have Proficiency in MS Excel with ability to perform basic analysis of data and create charts.
3+ years experience with customer/technical support
Must have attention to detail and report accurate data
Must be outgoing in personality with strong relationship skills for customers, colleagues and senior management personnel
High standard of business and personal ethics

Nice To Haves

Bachelor’s degree in a technical discipline and/or a science discipline preferred
6 Sigma Green Belt or experience in quality/manufacturing
3+ years of experience with stationary battery applications such as Telecom, UPS or Substation DC systems

Responsibilities

Administer customer feedback process for all plants; issue, review, and report on cases.
Champion all facets of the Customer Feedback process including interfacing with customers to collect information on feed back as well as providing results back to customers
Determine when batteries reported as defective should be returned to a lab facility for RCCA analysis
Provides authorization to customers to return products for analysis along with instructions for packing and shipment of return batteries
Follow-up on RMA cases to ensure timely delivery to the lab and analysis of returned product
Update documents as they pertain to any process utilized by the Customer Quality Team
Provide required documentation for Quality Team meetings, customer meetings, and Management Review meeting
Follow quality system procedures
Must be able to work safely
Good written and verbal communication skills
Highly motivated self-starter; must be able to work with minimum supervision