QI Field Services Vice President

Sevita•Edina, MN

About The Position

OUR MISSION AND PERFORMANCE EXPECTATIONS At Sevita, we believe that everyone deserves to live well. For more than 50 years, our team members have provided home and community-based health care for adults, children, and their families across the United States. Our extraordinary team offers innovative, quality services and support that lead to growth and new opportunities for the people we serve and for our employees. SUMMARY Collaborates and promotes alignment in the establishment of the quality improvement framework across Sevita operations. Provides leadership, direction and oversight to the Operating Group to implement the Sevita and Operating Group's quality improvement plans, risk management programs, and continuous quality improvement plan to meet and exceed service excellence. Supports Sevita and the Operating Group comply with all applicable internal and external standards. ESSENTIAL JOB FUNCTIONS To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below: Continuous Quality Improvement Quality Improvement: Represents the Operating Group on the QI Sevita leadership team and drives the planning and implementation of network-wide quality initiatives.Directs the implementation of the Sevita and Operating Group-wide continuous quality improvement plans. System Analysis, Design and Improvement: Provides quality assurance / improvement focused technical assistance and subject matter expertise with process improvement initiatives. Collaboration with Internal and External Partners: Develop communication strategies for implementing Sevita and Operating Group expectations and initiatives.Collaborates with subject matter experts and consultants to promote and validate quality outcomes. Education and Training: Facilitate access to Operating Group and Sevita resources and / or develops resources and training programs to meet identified needs. Performance Indicators and Outcomes Data Systems and Analysis: Oversees collection and analysis of data in all the areas of Sevita quality, proactively identifies areas in need of improvement and initiates performance support solutions. Outcomes: Identifies quality outcome measures that address the efficacy of Sevita’s service delivery system and benchmark Sevita’s programs and services to industry standards. Risk Management Incident Management: Participates in quarterly meetings with Risk & Litigation Counsel to review incident trends and quality indicators.Participates in Sevita conference calls offering support solutions & resources for high-risk consumers, mortality reviews, and issues. Investigations: Promotes ethical business practices, and supports the execution of compliance policies and action plans.Oversees internal investigations of critical incidents in Operating Group to ensure compliance with Sevita standards. Health and Safety: Member of Sevita’s Risk Team. Compliance Compliance with Internal and External Standards: Leads the development of quality and compliance monitoring systems to measure Operating Group’s compliance with Sevita standards, contractual obligations, state and federal regulations and accreditation standards.Consults with Regional and State leadership teams to develop corrective action plans in response to adverse actions. Policy/Procedure: Partners with Sevita quality team and operating group team to develop and finalize service model-specific policies and procedures. Customer Engagement Customer Engagement: Design customer engagement activities in partnership with Operations leadership. Survey: Direct assigned states and coordinate with Sevita survey group to determine the survey schedule and roll-out plan, in compliance with external standards and Sevita expectations. Leadership 1. Directs and manages performance of Operating Group QI Director in tandem with VP Operations. Completes orientation and training for assigned QI Directors. 2. Manages direct reports and provides leadership and direction to indirect staff through the direct reports. Makes recommendations on applicable employee hires, transfers, promotions, salary changes, discipline, terminations and similar actions.

Requirements

Master’s degree in Human Service related field preferred.
Bachelor's degree required and at least 10 years’ experience in a social services field (mental health, child welfare, brain injury, intellectual / developmental disabilities, etc.) is required.
At least 5 years’ experience in operations management and/or quality management is required.
Licensure as required by state.
Travel as needed
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities

Represents the Operating Group on the QI Sevita leadership team and drives the planning and implementation of network-wide quality initiatives.
Directs the implementation of the Sevita and Operating Group-wide continuous quality improvement plans.
Provides quality assurance / improvement focused technical assistance and subject matter expertise with process improvement initiatives.
Develop communication strategies for implementing Sevita and Operating Group expectations and initiatives.
Collaborates with subject matter experts and consultants to promote and validate quality outcomes.
Facilitate access to Operating Group and Sevita resources and / or develops resources and training programs to meet identified needs.
Oversees collection and analysis of data in all the areas of Sevita quality, proactively identifies areas in need of improvement and initiates performance support solutions.
Identifies quality outcome measures that address the efficacy of Sevita’s service delivery system and benchmark Sevita’s programs and services to industry standards.
Participates in quarterly meetings with Risk & Litigation Counsel to review incident trends and quality indicators.
Participates in Sevita conference calls offering support solutions & resources for high-risk consumers, mortality reviews, and issues.
Promotes ethical business practices, and supports the execution of compliance policies and action plans.
Oversees internal investigations of critical incidents in Operating Group to ensure compliance with Sevita standards.
Leads the development of quality and compliance monitoring systems to measure Operating Group’s compliance with Sevita standards, contractual obligations, state and federal regulations and accreditation standards.
Consults with Regional and State leadership teams to develop corrective action plans in response to adverse actions.
Partners with Sevita quality team and operating group team to develop and finalize service model-specific policies and procedures.
Design customer engagement activities in partnership with Operations leadership.
Direct assigned states and coordinate with Sevita survey group to determine the survey schedule and roll-out plan, in compliance with external standards and Sevita expectations.
Directs and manages performance of Operating Group QI Director in tandem with VP Operations.
Completes orientation and training for assigned QI Directors.
Manages direct reports and provides leadership and direction to indirect staff through the direct reports.
Makes recommendations on applicable employee hires, transfers, promotions, salary changes, discipline, terminations and similar actions.
Directs and supervises assigned staff including performance evaluations, scheduling, orientation, and training.
Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
Resolves employee problems within position responsibilities.