QA/QC Technician

TEKsystems•Johnstown, OH

2d•Onsite

About The Position

This is a QA/QC auditing role primarily focused on data centers. The QA/QC Technician will perform daily inspections and observations of assigned sites, documenting findings such as non-conformities, potential risks, and areas for improvement using a QA/QC checklist. The role involves maintaining accurate and organized records of all inspection activities, findings, and follow-ups. The technician will assist in training employees on quality standards and best practices, detect deviations from quality standards, and report them to the QA/QC Manager, site supervisors, or other relevant personnel. They will also work with their manager to provide recommendations to enhance quality standards, minimize risks, and improve efficiency. The position requires staying up to date with industry, manufacturing, and internal standards, as well as local, state, and national codes. The technician will audit telecom installations, including copper and fiber cabling, rack layouts, cable dressing, and equipment, to ensure correct installation, testing, and functionality. While the primary focus is auditing, the candidate should be willing to assist with installation work if quality work slows down. A strong understanding of pre-terminated cables, rack dressing and layout standards, and fiber and copper cabling concepts is essential. The role demands critical thinking, strong attention to detail, the ability to identify risks and non-conformities, and clear, professional communication of findings through documentation and reports.

Requirements

Familiarity in quality assurance/control
Have an understanding of all aspects of Microsoft Office Suite
Knowledge of adult learning concepts
Agile in willingness and ability to take on different projects or learn new areas
Excellent time management skills
Excellent public speaking skills
Excellent problem-solving skills
Excellent verbal and written communication skills
Minimum of 2 years in structured cabling
Have an understanding of both industry and manufacturer’s standards and proper installation of cable infrastructure
Strong understanding of: Pre-terminated cables, Rack dressing and layout standards, Fiber and copper cabling concepts
Must understand how to look for issues
Must know what “right” looks like
Must think like an auditor, not an installer
Strong attention to detail
Think critically
Identify risks and non-conformities
Communicate findings clearly and professionally
Comfortable documenting issues and distributing reports

Nice To Haves

Learning Management System experience preferred
Willingness to do install work, if quality work slows down to help support the team
Outside-of-data-center experience is acceptable if fundamentals are strong (Examples: CAT5/6 installs, fiber termination, telecom work)

Responsibilities

Demonstrate good customer skills
Maintain a positive attitude
Show a willingness to learn and grow
Be detail oriented, self-starting and an overall team player
Possess a strong work ethic and the ability to travel when needed
Stay updated on industry changes and adjust quality practices accordingly
Perform QA/QC Inspections/Observations on a daily basis of assigned sites
Document findings include non-conformities, potential risks, and areas for improvement as outlined in the QA/QC checklist
Maintain accurate and organized records of all Inspection activities, findings, and follow-ups
Assist, when applicable, on training employees in quality standards and best practices to maintain consistent compliance
Detect any deviations from quality standards and report them QA/QC Manager, sitepervisors or other relevant personnel
Work with your Manager to provide recommendations to enhance quality standards, minimize risks, and improve efficiency
Stay up to date with industry, manufacturing and internal standards, local, state and national codes, and best practices to ensure ongoing compliance
Audit telecom installations to ensure everything is installed correctly, tested, dressed properly, and functioning as designed
Perform auditing and quality verification of: Telecom equipment, Cabling (copper & fiber), Rack layouts and cable dressing
Document issues and distribute reports