QA Director

PactFi•New York, NY

10d

About The Position

We are seeking a highly experienced Director of Quality Assurance to lead our quality as we scale our product, team, and operations over the coming years. This leader will serve as the senior owner for product quality, partnering directly with senior leadership to drive disciplined execution, measurable outcomes, and a culture of excellence. As our product rapidly expands in scope and complexity, the Director of QA will establish strategy, structure, and systems that ensure reliability, security, compliance, and world-class user experience. You will also drive the evolution of PactFi’s QA processes, tooling, and automation frameworks. This includes working with Manual and Automation QA leads on hiring and developing QA professionals, managing external QA partners, and establishing clear KPIs that help us measure and continuously improve quality across the entire development lifecycle.

Requirements

10+ years of QA or Quality Engineering leadership experience; 5+ years leading managers and large teams.
Proven success operating at the senior level with clear, concise communication under pressure.
Experience scaling a QA organization through rapid product and company growth.
Strong background in automation architecture, CI/CD integration, and building QA platforms.
Deep understanding of risk management, incident response, compliance (SOC2, ISO, PCI/SOX/HIPAA), and production reliability practices.
Strategic mindset with operational rigor and a bias toward measurable, disciplined execution.

Responsibilities

Serve as the primary Senior voice for product quality, providing clear, concise communication to the CEO, CTO, and leadership team.
Translate complex quality risks into business-aligned insights and recommend actionable solutions.
Establish and track QA KPIs, OKRs, and dashboards that demonstrate progress and risk posture.
Build and scale the QA organization to 50+ team members over a 5-year period, hiring approximately two QA professionals per quarter.
Design the quality operating model, including functional roles, leadership layers, automation teams, and embedded QA within engineering squads.
Implement career ladders, onboarding programs, and training frameworks to support rapid organizational growth.
Own the company’s quality risk framework and readiness for major outages, security vulnerabilities, compliance failures, and critical production defects.
Develop crisis playbooks and cross-functional escalation processes for rapid incident response.
Partner with Security, Compliance, SRE, and Engineering to reduce defect escape rates and strengthen release safety.
Define and lead the multi-year strategy for QA automation as the product increases 10× in scope.
Build a scalable automation platform covering unit, API, UI, end-to-end, performance, and security testing.
Create self-service tooling, test data systems, and CI/CD quality gates that accelerate development velocity.
Champion shift-left practices across engineering, including developer testing standards and automated risk detection.
Establish robust release criteria and quality gates that improve predictability and reduce customer-impacting defects.
Drive continuous improvement programs to optimize test coverage, cycle time, and automation ROI.
Partner cross-functionally with Product and Engineering to align quality priorities with business goals.