QA Analyst (Salesforce) - Hybrid

Blue Cross Blue Shield of Arizona•Tampa, FL

21d•Hybrid

About The Position

As a QA Analyst on the Salesforce team, your role involves designing and executing tests on computer applications and systems to ensure they meet customer stories and requirements. You will analyze the results, identify issues, and validate solutions to technical problems. Additionally, you will translate acceptance criteria into functional test cases to ensure all requirements are met and develop comprehensive and relevant test cases that cover various scenarios, including positive, negative, and regression cases. Should have experience with: Salesforce developer console and the ability to query backend SF data APIs and integration testing with external systems Understanding how data is structured and managed within Salesforce Salesforce Sales and Service Clouds and related objects Documenting and communicating defects with developers and analysts

Requirements

1 year of experience in computer technology and/or information systems (All Levels)
2 years of experience in computer technology and/or information systems (Levels 2 – 5)
High-School Diploma or GED in general field of study (All Levels)
Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
Intermediate PC proficiency
Intermediate proficiency in spreadsheet and word processing software
Intermediate knowledge of computer operating systems
Basic knowledge of test tools and test case management
Strong analytical skills to support independent and effective decisions
Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
Perserverance in the face of resistance or setbacks.
Effective interpersonal skills and ability to maintain positive working relationship with others.
Verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Ability to write and present quality related documentation
Demonstrate the ability to stay current on global threats and vulnerabilities.
Experience working with developers and system analysts
Knowledge of business requirements/stories, test development and regression testing.
Maintain confidentiality and privacy
Analytical knowledge necessary to develop test cases based on available requirements, execute those tests and report results

Nice To Haves

1year of experience with business requirement/story based test design and/or test execution in support of production systems (Lev 1)
1 year of experience in computer technology and/or information systems (All Levels)
1 year of experience in test case development and test execution (All Levels)
1 year of experience working in healthcare-related systems as a quality assurance analyst (All Levels)
2 years of experience working in healthcare-related systems as a quality assurance analyst (Levels 2 - 5)
3 years of experience in test case development and test execution (Levels 2 – 5)
5 years of experience working in corporate enterprise level systems as a QA analyst, systems analyst, or programmer (Levels 3 - 5)
Bachelor’s degree in computer science, Information Systems, Business, or related field (All Levels)
Knowledge of HIPAA regulations
Advanced proficiency in spreadsheet, database, and word processing software
Advanced knowledge of computer operating systems
Strong knowledge of test techniques and test data management.
Advanced knowledge of test case tools and test case management methods
Advanced quality assurance expertise
Impeccable testing skills
Solid technical ability and problem-solving skills knowledge of internal departments and operations
Ability to provide mentoring and peer review to junior team members
Ability to build lesson plans and deliver lessons to junior team members

Responsibilities

Develop basic test plans, test cases, and test data
Process test files and analyze test results
Perform day to day execution of test or regression cases/scripts; document results, log and retest defects.
Develop, review, load and maintain test plans, test cases/scripts and test directories within test tool.
Perform test execution and defect reporting utilizing testing tools.
Assist with root cause analysis and triage of key/critical defects for quick turn-around.
Monitor and track traceability of business requirements/stories to tests executed.
Participate in defect review meetings to explain and/or demonstrate defects.
Participate in show and tell meetings to explain and/or demonstrate repaired defect or new features.
Create project reports for test executed and defects discovered
Analyze, track, report, test and help resolve basic reported production problems
Identify problems and make recommendations for improved procedures
Design and execute test plans, test cases, and test data on more complex computer applications
Design, support, and maintain basic to intermediate test artifacts and data
May develop and maintain basic SQL queries to test results, and to create mockup data for testing.
Participate or lead test related activities for small, scoped projects
Using prioritized project requirements and/or story points estimate test development and execution time frames
Design and execute test plans, test cases, and test data on moderately complex computer applications and systems
Design, support, and maintain moderately complex test artifacts, and data
Research, analyze, and test moderately complex production problems
Develop and maintain SQL queries to test results, and to create mockup data for testing.
Analyze and improve test related processes and test artifacts
Participate or lead test related activities for medium to large, scoped projects
Design and execute test plans, test cases, and test data on highly complex computer applications and systems
Design, support, and maintain highly complex test artifacts, and data
Research, analyze, and test highly complex production problems
Design, support, and improve quality processes and end to end test methods
Develop and maintain complex SQL queries to test results, and to create mockup data for testing.
Evaluate high-level project information and assess project components to forecast work effort required
Provide peer-level review and mentoring to levels 1 and 2
Participate and/or lead test related activities for large, scoped projects
Act as primary operational contact for all quality related activities as needed / in the absence of manager
Ensure Service Level Agreements between department and operational or technical areas are met
Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project/scrum teams
Inform manager of any issues impacting the quality, efficiency and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance
Assist the manager in the day-to-day operations of the department
Stay current on new developments in technology-related industries
Participate in corporate quality programs
The position requires a full-time work schedule.
Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
Participate in on-call rotation
Perform all other duties as assigned