PXT Site Change Enabler - Vice President

JPMorgan Chase & Co. • Jersey City, NJ

17d • Onsite

About The Position

Join the Consumer and Community Banking (CCB) Product Operations for an exciting opportunity to build and operationalize a change management function aimed at driving successful and consistent adoption of new ways of working through developing new processes, best practices and local engagement channels to ensure the Product, Experience and Technology (PXT) organization can embrace and champion changes in a balanced manner to continually enhance our overall product operating model.
As a Vice President Site Change Enabler in the PXT Change, Measurement & Employee Experience (CMEX) team, you will help create local plans for introducing and managing changes that affect the PXT community, making sure these changes are adopted and move forward smoothly at your site. You will help set up and run a change management process that is clear and consistent, so the PXT community at your location can understand, support, and practice changes. You will work with change managers and subject matter experts to understand, guide, and carry out changes smoothly across the PXT organization, from planning to rollout to monitoring.

Requirements

• Bachelor's degree
• Proficient knowledge of the product development life cycle
• 7+ years of working experience in change management activities for Technology or Product teams
• Highly motivated self-starter able to work independently with excellent time management / prioritization skills
• Strong executive presence and written / verbal communication skills
• Adept at forging strong internal relationships across a broad range of functions
• Ability to design and operationalize processes from strategic intent through to end to end execution
• Excellent attention to detail, program / project management and organizational skills
• Able to both define and deliver to conclusion a strategic agenda across multiple groups
• Comfortable navigating matrixed / ambiguous environment and defining direction
• Strong analytical and logical problem solving skills
• For this role, candidates must be able to physically work in one of the strategic office sites in NY Metro/Columbus/Plano 5 days a week
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide immigration sponsorship or take over sponsorship of an employment/work visa at this time (including but not limited to H1B, H4 – EAD, OPT, TN, or L visas)

Nice To Haves

• Product operating model and / or large-scale transformation experience
• Familiarity with Jira, Monday.com and Confluence
• Familiarity with Prosci ADKAR model and agile processes
• Basic understating of Metric and measurement for products
• Experience coordinating and communicating change for large teams/organization

Responsibilities

• Serve as an integral execution arm in change plans, leveraging the Site Employee Experience (SEE) program as a channel to reach teams horizontally cutting across conventional org silos
• Understand change programs to be able to serve as “L1 Support” locally on the ground and connect the community to Change Managers (CMs)/Subject Matter Experts (SMEs) as needed so healthy feedback loops are created and integrated into PXT Listening
• Raise awareness and understanding of change programs by hosting local education sessions as part of the SEE calendar of events
• Provide ongoing support and guidance to local teams during the transition period
• Identify and engage key stakeholders across the site to ensure buy-in and support for change initiatives
• Facilitate two-way communication and collaboration across conventional silos to foster a culture of change
• Partner closely with CMs and SMEs to maximize planning and coordinate logistics at sites
• Gather feedback regularly on SEE and change program status to continuously improve
• Use and contribute to PXT Listening data and insights to inform
• Identify local risks associated with change initiatives and develop mitigation strategies
• Address concerns and resistance from teams through effective communication and support

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level