Purchased Services Clerk

BRISTOL AGING AND WELLNESS INC•Fall River, MA

1d•$22

About The Position

This position is responsible for assignment of vendor services, identifying vendor availability needs, conducting vendor surveys, and assisting with quality projects.

Requirements

High school diploma or equivalent.
One to two years of clerical experience preferred.
Excellent oral and written communication skills
computer skills including basic Microsoft Word and Excel understanding
attention to detail, accuracy
ability to work independently and to prioritize
ability to multi-task and work in a fast-paced, high volume environment
proven organizational and time management skills
good oral communication skills.
Valid Driver’s license required.
Reliable transportation required.

Responsibilities

Initiates service provision from vendors
Evaluates service referral forms to ensure pertinent information is appropriate/included.
Creates and monitors pending service reports to share with providers.
Works closely with providers to arranges services for consumers.
Assists with ensuring vendors are meeting agency needs
Monitors vendor availability, responsiveness, and population capacity.
Reports issues with availability, responsiveness, and cultural capacity.
Communicates and coordinates with the Quality Director on consumer concerns.
Identifies case management/provider demands and works with both parties to problem solve.
Performs initiatives for quality control
Coordinates mailing of consumer satisfaction surveys.
Inputs the survey information and data into Survey Monkey as well EOEA website for data collection.
Outreaches to new consumers to complete quality calls.
Assists with quality improvement projects
Perform clerical tasks such as emailing, faxing, mailing to assist the Quality Director with projects
Run and develop reports to assist identify statistics/trends for the quality department.