PUBLIC SERVICES SPECIALIST I

City of Nampa (ID)•Nampa, ID

39d•$17 - $19

About The Position

The role of the Public Services Specialist I is to perform a variety of reference, reader's advisory, and directional services. Assists patrons with general computer and technology inquiries. Collaborates with assigned supervisors to recommend, develop, implement, and evaluate library programs and events for all ages, as well as outreach services for the public. Performs a range of administrative, organizational, and clerical duties to promote library programs and services. Operates under the supervision and direction of an assigned supervisor. The principal function of an employee in this class is to perform a variety of programming, collection, outreach, reference, reader's advisory, technology, and directional services. Assist patrons with service for reference activities and researching the library collection and resources. Assists Managers and Librarians with collection development duties, displays, supply organization, and promotion of library programs and services as needed. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with the assigned supervisors, other city and library employees, and the public.

Requirements

High School Graduate or General Education Degree (GED) required.
Associate's degree required.
Some knowledge of library functions, rules, policies, and procedures.
Some knowledge of library materials and resources, including print and electronic reference sources.
Some knowledge of basic computer operations in a professional or office setting.
Ability to use library equipment employed in all phases or functions of assigned duties, including basic computer operation, and the copier.
Ability to plan, design, direct, deliver, and evaluate programs to meet patron needs.
Ability to solve problems using diplomatic resolution strategies.
Ability to work independently and provide assistance to patrons.
Ability to organize and prioritize work.
Ability to maneuver and manipulate objects among high and low shelves and on carts.
Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language.
Ability to understand and follow oral and/or written policies, procedures, and instructions.
Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
Ability and willingness to quickly learn and apply new skills and knowledge in response to rapidly changing information and/or technology.
Ability and willingness to apply integrity, ingenuity, and inventiveness in performing assigned tasks.
All applicants must be able to successfully pass City of Nampa background check processes and drug testing, which may include reference checks, criminal history checks, driving record checks, and pre-employment, random, and post-accident drug tests.

Nice To Haves

Bachelor's degree preferred.
Bilingual preferred.
Preferred: 2 or more years of experience in a Library or any combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Responsibilities

Performs reference, reader's advisory, interlibrary loan, and directional services for the public in a timely manner.
Provides instruction to patrons in the use of all the library's print and technology resources and services.
Assist patrons with general computer inquiries and technology assistance.
Prepares and promotes marketing and social media materials about library programs and services. Creates displays and decorates spaces and bulletin boards as assigned.
Uses library equipment, technology, and online resources as appropriate.
Keeps public spaces and shared work areas clean and orderly. Performs roving duties consistently and thoroughly on each floor.
Prepares, performs, and evaluates informational, recreational, and educational programming for all age groups as requested.
Accepts and performs general duties and special projects assigned by the department.
Keeps immediate supervisor and designated others accurately informed concerning work progress and problems and makes suggestions for new or improved ways of addressing such issues.
Responds to patrons' questions and comments in a professional, courteous, and timely manner.
Communicates and coordinates regularly with staff, library partners, and others to maximize the effectiveness and efficiency of library operations and activities.
Meets requirements of performance, including attendance standards, professional behavior, and work deadlines.
Communicates information and states concerns clearly and professionally.
Respects the opinion of others and demonstrates a reasonable relationship with employees, supervisors, and others.
Assumes the duties of PIC (Person in Charge) for evening and weekend shifts as needed, addressing safety concerns and ensuring compliance with regulations.
Assists in staff training and demonstrations.
Performs collection development responsibilities as needed including the selection, weeding, inventory, and ordering of materials.
Performs routine opening and closing procedures.
Follows City and library policies and procedures. Explains to patrons the library's rules including library policies and procedures and resolves patrons' complaints regarding library policies and procedures with diplomacy and tact.
Fields telephone questions from the public and directs calls to the correct destination as needed.
Attends meetings, conferences, workshops, and training sessions as required; reviews library publications and resources to stay current on library principles, practices, and new developments in assigned work areas.
Assists with program supply and information desk care and organization as needed.
Complete departmental reports and program reporting in a timely manner. Assist with grant and other writing assignments as needed.
Collect departmental and library statistics as needed.
Helps prepare and disseminate a variety of promotional materials for library programs and services.
Accepts and performs changes in work assignments and/or work processes in a timely and effective manner.
Assumes responsibility and may perform other duties as assigned.