Public Services Manager

The Church of Jesus Christ of Latter-day Saints•Salt Lake, UT

11d•Onsite

About The Position

The Church History Department seeks a strong leader to oversee and develop the Public Services Team in the Church History Library. Demonstrated leadership experience and a good understanding of Church history are needed. This person’s primary responsibilities include managing a diverse and professional team of employees and missionaries, building relationships with researchers, and assisting patrons with research strategies. They also participate in various department projects and committees. Excellent interpersonal and communication skills and a solid foundation in library and archival standards and practices are required .

Requirements

Master of Library Science or other related degree and 7+ years of experience in library science, archival studies, or other related information field
Demonstrated experience and strong leadership skills in managing work processes and people
Demonstrated professional development and participation in professional organizations and committees in libraries, archives, or related fields
Good understanding of Church history and related resources, and demonstrated expertise in multiple Church history topics/areas
High performing, productive, engaged, and self-motivated; works cooperatively and performs well with time-sensitive projects
Excellent oral and written communication and editing skills, including strong public presentation and training abilities
Demonstrated customer service skills
Strong organization and planning skills; strong ability to perceive and analyze problems and find appropriate solutions
Good research skills and ability to understand and use several types of electronic research tools; proficient in archival research and information literacy in a digital age
Willingness and ability to think creatively, learn quickly, take initiative, and operate with autonomy

Nice To Haves

Experience overseeing the work of volunteers is preferred
Ability to read, write, and communicate in a foreign language is desirable

Responsibilities

Public Services team leadership
Oversees the work of a team of librarians, archivists, and historians, including hiring, training, development, and performance management
Supervises employees and missionaries in in-depth reference, consultation, and historical research projects; provides clear and professional evaluation and feedback
Reviews and edits employee work and provides guidance
Visitor experience leadership
Responsible for library policies, programs, events, and presentations
Ensures reference desk and reading room are properly staffed
Ensures online requests for assistance are responded to accurately and in a timely manner
Individual customer service delivery
Understands, and instructs researchers in the use of research tools available in-house, on the internet, and throughout a world-wide Church history network
Develops and shares a deep understanding of the library’s collections and resources
Communicates with and responds to requests from patrons, scholars, and Church departments
Works with researchers to identify research needs and create research strategies
Participates in Church history scholarship; studies, develops, and maintains subject specialization and knowledge
Cross-functional collaboration
Works with other teams to identify opportunities, solve problems, and design process improvements
Collaborates to increase audience awareness of how to access library services and expertise, including contributing to improvement of online content and print materials
Actively contributes to efforts to evaluate and refine the overall on-site and online customer experience
Seeks out, explores, and proposes innovative ideas for streamlining and accelerating the work of the Church History Library in collecting, preserving, and sharing the history of the Restoration.