Public Services Assistant

Sno-Isle Libraries•Snohomish, WA

1d•$22 - $31•Onsite

About The Position

The Public Services Assistant I performs basic public service and library support tasks to contribute to their effective operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone. The Snohomish Library is seeking a detail-oriented team player with a genuine passion for providing excellent service to fill the position of Public Services Assistant. As one of the top three busiest branches in the Sno-Isle system, we serve a vibrant community that frequently makes use of the services the library offers, including use of public computers, printers, study tables, study rooms, and the public meeting room. Events and programs, especially those for youth and our storytimes, are well attended. We are looking for a candidate who is eager to provide top-tier service to our diverse patrons and who can commit to a primary schedule of: Mondays 9:00am – 6:00pm, Tuesdays/Wednesdays 10:00am – 5:00pm, and Saturdays 9:15am – 6:15pm, with the flexibility to adapt as library needs change. This position is part of a bargaining unit represented by AFSCME Council 2. We Value Lived Experience Sno-Isle Libraries is committed to embedding equity into our organization. As we engage in equity work, it's important to have a good foundation to frame the work and then provide training opportunities to build skills and knowledge. We value and embrace the unique experiences our staff members bring to the organization and recognize how their experiences improve the service we provide.

Requirements

Knowledge of established practices and procedures for an integrated library system (ILS).
Knowledge of library policies, procedures, and services.
Knowledge of alpha and numeric systems for arranging library materials.
Strong customer service skills.
Strong organization and attention to detail.
Ability to uphold the principles of equity, diversity, and inclusion in the workplace and the community.
Ability to communicate effectively with diverse audiences.
Ability to work independently and to set priorities.
Ability to handle and resolve disruptive behavior effectively.
Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers.
Ability to operate relevant computer systems including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation in addition to other office equipment and security systems.
High School diploma or G.E.D. required.
These skills and abilities typically are acquired through completion of secondary school or equivalent together with several months in a customer service environment.

Responsibilities

Provide assistance at the library circulation desk, answers phones, checks library materials in and out, registers customers for library cards, and orders various library materials.
Assist customers with self-checkout machines and answers questions in the hold areas.
Return library materials to proper locations and supports circulation duties.
Provide assistance to library customers with basic reference questions.
Respond to technical services calls and assists with problems with the fax machines, public copiers, pay-for-print stations, vending machines, and printers.
Submit and monitor technical reports for library technology service issues.
Perform other public service and general clerical support tasks as assigned.
Prepare correspondences and reports.
Train new staff as needed.
Attend meetings, trainings, and workshops as assigned.
Assist with special projects as required.
Perform other duties as assigned.

Benefits

All Sno-Isle Libraries employees are eligible for sick leave, vacation leave, paid holidays, dental coverage, an employee assistance program, and an employer-paid ORCA Passport card.
Employees working 20 or more hours per week also receive additional benefits such as medical and vision coverage, retirement savings, life insurance, and flexible healthcare and daycare spending accounts.

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