Public Services Assistant

DAUPHIN COUNTY LIBRARY SYSTEM • Lower Paxton Township, PA

29d

About The Position

This customer service focused position is the face of The Library, providing exceptional customer service to meet the needs of the community.

Requirements

• Education/Training: High school diploma or General Equivalency Development (GED) preferred.
• Experience: One year of customer service experience dealing with the public. Microsoft Office Suite or equivalent experience, performing data entry.
• Excellent customer service and communication skills, ability to move 35 lbs. unassisted. Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs.
• Requires independent transportation for travel to libraries, programs, and outreach locations.

Responsibilities

• Implements and monitors exceptional customer service.
• Manages member accounts through The Library’s online software. This includes creating library accounts, placing holds, collecting fines, and checking in and out library materials.
• Helps members to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.
• Instructs members in the use of online resources including the catalog, databases and Internet.
• Assists the members with basic computer use, including but not limited to signing on to computer, use of the mouse, keyboard, and personal storage devices. This also includes troubleshooting basic computer issues.
• Provides courteous assistance to the public by phone and in person, giving information about library programs and services.
• Explains library policy and procedures and handles complaints and public behavior problems, referring more demanding situations to the supervisor.
• Assist pages and volunteers with shelving items in alphabetical or Dewey Decimal order and maintaining the order of materials on shelves or display units.
• Assists with events and programs held on site and in the community.
• Opens and/or closes the branch and has responsibility for building security.
• Attends staff meetings and continuing education workshops.
• Assists at other libraries to provide coverage as needed.
• Lives by the Core Values.
• Performs other related duties.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED