Public Safety Telecommunicator

Scott County Community Development Agency•Shakopee, MN

14d•$29 - $44•Onsite

About The Position

The Public Safety Telecommunicator is responsible for receiving and prioritizing all emergency and non-emergency requests for service and for dispatching appropriate service providers in a manner consistent with the mission and goals of Scott County and the Scott County Sheriff's Office. This is a position of critical importance for community and public safety, operating 24/7 including night, weekend, and holiday shifts. All activities involve the use of computer technology, which requires a high level of accuracy, concentration, attention to detail, and multi-tasking. Work involves the exercise of independent judgment in receiving and transmitting law enforcement, fire, emergency medical, and other emergency services information by emergency radio, telephone, and computer and determining what actions are necessary based on the call. This is not an entry level law enforcement officer position. The Public Safety Telecommunicator is responsible for receiving and prioritizing all emergency and non-emergency requests for service and for dispatching appropriate service providers in a manner consistent with the mission and goals of Scott County and Scott County Sheriff's Office. This is a position of critical importance for community and public safety, operating 24/7; including nights, weekends and holiday shifts. All activities involve the use of computer technology, which requires a high level of accuracy, concentration, attention to detail, and multi-tasking. Work involves the exercise of independent judgment in receiving and transmitting law enforcement, fire, emergency medical and other emergency services information by emergency radio, telephone, and computer and determining what actions are necessary based on the call. This is not an entry level law enforcement officer position.

Requirements

Requires high school diploma/GED and one year of 911 Public Safety Dispatch experience OR high school diploma/GED and two years of related work experience OR high school diploma/GED plus one or more years post-secondary education and six months of related work experience OR an Associate's degree or higher.
Related work experience includes jobs requiring multi-tasking.
One must type at least 40 wpm (with improvement to 45 wpm within 90 days of hire) and remain calm in an atmosphere of changing priorities and periods of high stress.

Nice To Haves

Emergency dispatching experience within the last 7 years is highly desired.
Bilingual candidates encouraged to apply.

Responsibilities

Receives and processes all incoming 911 and non-emergency telephone calls for Scott County.
Dispatches emergency and non-emergency calls for nine police departments, eight fire departments, four ambulance services and other emergency and non-emergency service providers in Scott County.
Work is subject to a variety of shifts and schedules covering 365 day-a-year, 24 hours-a-day operation, including overtime.