Part time - Staff: Public Safety Telecommunicator

Lakeland Community College•Kirtland, OH

10d

About The Position

The Public Safety Telecommunicator performs communication and dispatch functions, 2-way radio, phone, clerical, and desk duties in support of Campus Police Department line functions; receives requests for assistance from citizens and department members, prioritizes and determines needed responses, handles as required, or refers to the appropriate person.

Requirements

High school diploma
Knowledge of computers, the internet, and modern systems such as Microsoft Office, Adobe, Outlook, TEAMS, etc.
Skills in following oral and written instructions; compiling a variety of documents; performing arithmetical calculations; keyboarding at 30 WPM.
Ability to learn and apply College policies and departmental procedures; operate standard office and police communication equipment; perform routine and detailed tasks in an accurate and efficient manner; work under pressure; maintain effective interpersonal working relationships.
Ability to multitask and perform under pressure with speed and accuracy.
Ability to handle sensitive data and maintain a high level of confidentiality.
Applicants must authorize a detailed background investigation and prove to be suitable for a law enforcement position.
Association of Public-Safety Communicator Officials (APCO) Public Safety Telecommunicator (PST) Certification must be obtained within one year of onboarding.

Nice To Haves

Experience as a dispatcher or clerk in a law enforcement department is preferred.
LEADS certification is preferred. Must be able to obtain certification within 30 days.
Association of Public-Safety Communications Officials (APCO) Public Safety Telecommunicator (PST) Certification preferred.
An equivalent combination of education and experience that provides knowledge, skills, and abilities is acceptable.

Responsibilities

Receive incoming 911 emergency and non-emergency telephone, electronic, two-way radio communication and in-person visitors; determine need and either handle independently or forward to radio, car or other appropriate department or staff member.
Monitor and transmit radio traffic from/between college police department personnel, other college departments and external public safety officers/departments.
Monitor, dispatch, or call for service a variety of alarms, including fire, intrusion, panic, CO2, etc.
Monitor, review, and download video from a 300-camera video surveillance system.
Issue parking permits, keys, and related items, and maintain records of distribution activities.
Utilize multiple emergency mass messaging systems.
Document, maintain records, and dispatch using Computer Aided Dispatch (CAD), Records Management (RMS,) and Mobile Data Terminals (MDT).
Receive and document lost property, bond, etc. and issue receipts or notify owners.
Operate, monitor, and assign electronic access control, utilize voice recorder software, and access Law Enforcement Automated Data System (LEADS)
Perform related duties as assigned.