WI Public Safety Telecommunicator (Part Time, 3rd Shift)

Advocate Health and Hospitals Corporation•Milwaukee, WI

12h•Onsite

About The Position

The Public Safety Telecommunications Operator position is a part-time, 3rd shift role at the Wisconsin Command Center in Milwaukee, requiring 20 hours per week, primarily on weekends and scheduled holidays. The shifts are 11pm to 7am on one weekend and 7pm to 7am on the following weekend. This role is crucial for maintaining a common operating picture of the enterprise by monitoring and utilizing various security systems and advanced technology for situational awareness, threat management, and investigative purposes. Responsibilities include monitoring risks, managing security systems like CCTV and alarm systems, maintaining status and dispatching Public Safety/Security personnel via radio and computer-aided dispatch systems, and responding to emergency and non-emergency calls. The operator evaluates incoming information, questions callers, prioritizes calls, and dispatches appropriate personnel. The position demands constant mental alertness, attention to detail, and effective communication in a stressful, fast-paced 24/7 environment. Advocate Health, the employer, is the third-largest nonprofit, integrated health system in the United States, employing 155,000 teammates across 69 hospitals and over 1,000 care locations.

Requirements

Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment.
GED or HS Equivalency Diploma.
1 year responding to alarms such as burglar, fire, etc.
1 year monitoring hardware and/or software such as signal receivers, alarm monitoring software; Security and Fire hardware, CCTV, burglar, or fire panels.
1 year experience with Emergency Response protocols and processes (public and private).
Strong computer skills.
Ability to type 35-40 wpm.
Ability to read, understand, and clearly speak English.
Constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, providing, and receiving instructions, using phones and radio.
Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
Willingness to work in a 24/7 operation.
Willingness to work shifts specified by department need and management direction, including nights, weekends, holidays, as well as mandatory overtime as required.

Responsibilities

Monitors and utilizes security systems to maintain common operating picture of the enterprise.
Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes.
Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources).
Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity.
Maintains status and locations of on-duty Public Safety/Security personnel.
Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems.
Maintains automated logs of Public Safety/Security staff communications and activity.
Responds to Security, Fire, and Safety service requests, incidents, and alarms.
Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems.
Evaluates incoming information.
Questions callers to determine their location and the nature of their problem.
Follows established procedures to determine the severity and validity of the call or alarm.
Prioritizes calls and dispatches Public Safety personnel and/or others.
Communicates effectively in routine, urgent, and emergency situations.
Maintains central database information to facilitate efficient operations and continuously update organizational data.
Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle.
Keeps informed of organizational and departmental policies and procedures.
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program