Public Safety Telecommunicator I

Arlington County VA • Arlington, VA

16h • $29 • Onsite

About The Position

Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered. The Department of Public Safety Communications and Emergency Management (DPSCEM) has multiple Public Safety Telecommunicator (PST) vacancies within its Emergency Communications Center (ECC). These employees will help save lives, protect property, and provide vital assistance to the public by receiving and processing 9-1-1 emergency and non-emergency calls. This includes dispatching police, fire, and emergency medical service units in a prompt, efficient, and professional manner. As a PST, you will face diverse challenges and make a direct impact on the Arlington County community. [Click here to learn more about DPSCEM].

Requirements

• High School Diploma or/ equivalent
• One (1) year of experience providing direct public contact and problem resolutions
• Proficiency using computers with a minimum typing speed of 25 words per minute
• You must possess or obtain the following certifications within the first six months of employment: Basic Dispatcher, Virginia Criminal Information Network (VCIN), and National Crime Information Center (NCIC) Operator Level A Priority Dispatch certifications - Emergency Police, Fire, and Medical Dispatch (EPD, EFD, and EMDM) CPR and Automated External Defibrillation (AED)
• Applicants new to emergency communications are expected to complete Virginia Basic Dispatch School within 18 months (Typically completed within the first 3 months depending on class availability).

Nice To Haves

• Primary or secondary Public Safety Answering Point (PSAP)
• Police, Fire/Rescue, or Emergency Medical Services
• Telecommunications or use of multiline telephone systems
• Working with individuals in high-stress situations
• Entering information provided verbally into an automated system

Responsibilities

• Receive and dispatch emergency and non-emergency calls
• Determine the priority of incoming calls and accurately relay information to dispatchers
• Provide information, support, and guidance to callers in stressful situations
• Serve as a primary liaison between callers and Police, Fire and EMS personnel
• Send, receive, and disseminate confidential information
• Enter and update information into statewide and national databases
• Maintain job knowledge through classroom, on-the-job, and online training

Benefits

• Base pay is supplemented by holiday pay and night differentials.
• For more information on Arlington County’s generous benefits and retirement plan, click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees