Public Safety Telecommunicator (911 Dispatcher), Sheriff's Office

Stearns County MN•St. Cloud, MN

1d•$29 - $43

About The Position

Looking for a career you can be proud of? Look no further than the Stearns County Public Safety Telecommunicator (911 Dispatcher)! We are looking for candidates that crave a challenge, have the innate ability to be the voice of reason in strenuous situations and above all else, can find the calm within chaos. Have you ever provided instructions to help bring a baby into the world that doesn’t want to wait for mom to get to the hospital? What about assisting in locating a lost child or saving the day by getting an officer the backup they need? These gratifying moments are just examples of situations you will be trained to navigate while in your role. If you are a forward thinker, are comfortable overcoming and adapting on the fly and are a team player, then you might be exactly who we are looking for. Don’t miss your opportunity to make a difference through a rewarding career in public service, apply today! Remember, not all heroes wear capes, some wear headsets! Position Objective To provide skilled communication by receiving requests and transmitting information for emergency and non-emergency assistance within the County. This position is responsible to maintain efficient communications between the public, law enforcement and other public service agencies.

Requirements

High school graduate or equivalent.
One year of post-secondary education in a related field and seven months of experience in a call center, multitask oriented retail or restaurant service or similar field OR two years and seven months of progressively related experience in a call center, multitask oriented retail or restaurant service or similar field
Must have experience using a personal computer
Possess a typing speed of 40 words per minute
Valid MN Driver’s License
Must possess or have the ability to obtain an active CPR Certification

Nice To Haves

Public Safety Telecommunicator (911 Dispatcher), police, fire, or ambulance dispatching experience with a city, county or state agency
Public safety experience such as previous work as a Community Services Officer, police clerk, police officer, volunteer firefighter, or paramedic
Certification in Emergency Medical Dispatching and Emergency Fire Dispatching
Knowledge of Stearns County and City of St. Cloud geography, including major roads and street systems.
Knowledge of laws, ordinances and policies and terminology of local jurisdictions and location of boundaries, streets, addresses, etc., in service area.
Knowledge of emergency medical dispatch instruction protocols needed to provide effective pre-arrival and post-dispatch emergency medical assistance.
Ability to quickly learn and use various software programs.
Ability to communicate clearly and remain calm in emergencies or high‑stress situations
Ability to build and maintain effective working relationships with public officials, colleagues, and the public.
Ability to make decisions quickly with little margin of error.
Ability to manage multiple tasks simultaneously.
Ability to communicate effectively with a variety of individuals.
Ability to read and interpret maps.
Ability to communicate verbally and in writing.

Responsibilities

Answers all emergency and non-emergency calls for law enforcement, fire and emergency medical services (EMS) agencies within the County.
Enters initial complaint information on calls received, dispatches proper personnel to investigate incidents, monitors progress of calls and provides on-going updates to responding personnel.
Maintains radio contact and receives reports from mobile police units, fire and emergency medical services (EMS), monitoring their locations and ensuring their safety.
Maintains radio contact with other law enforcement, fire and emergency agencies that enter into and/or are required to provide service within the County.
Tests and maintains essential equipment in emergency communications center.
Operates a multi-channel computerized communication console with multiple computer terminals including phone and radio systems to obtain, enter, transmit and maintain information.
Performs data entry into the state and national computer network maintaining the integrity of the Criminal Justice Information System (CJIS), National Crime Information Center (NCIC) and MN Justice Information System (MNJIS).
Provides pre-arrival medical instructions to callers reporting medical emergencies.
Contacts appropriate agencies to arrange specialized housing or care for individuals in need
Provides information and assistance to callers and department visitors.
Attends work regularly and in a timely manner.
Performs other duties as assigned or apparent.