911 Dispatch - Telecommunicator

Shawano County • Shawano, WI

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About The Position

This is a non-sworn position requiring the performance of tasks associated with communications and records. This position is frequently intellectually demanding. It is a position in which the individual may be required to function as part of a cohesive unit or act independently in performing assigned tasks. While an individual in this position normally performs tasks at the direction and under the supervision of a Shift Supervisor, a Telecommunicator must be able to exercise independent judgment and perform tasks in the absence of supervision, especially in emergency situations.

Requirements

• High School Diploma or equivalent.

Nice To Haves

• Experience and/or training in telecommunications, data entry, or related fields are desirable, but not required as a condition of employment.

Responsibilities

• Operation of two-way radio equipment for direct communication with law enforcement, EMS, and fire responders.
• Operation of the countywide emergency paging system for severe weather and dispatching of emergency services.
• Operation of the County phone system platform; to receive phone calls, transfer phone calls, and/or initiate outgoing phone calls for both emergency 911 and non-emergency situations.
• Receive calls for service, collect necessary information from callers, and evaluate necessary response to reported incidents as emergency or non-emergency for law, EMS, fire response, or any combination of the three.
• Operation of the T.I.M.E system to include: query, entry, validation, and removal of warrants, stolen property, restraining orders, missing persons; sending and receiving administrative messages to other law enforcement agencies; familiarity with additional files available in the TIME system to obtain pertinent information as needed within the approved rules and regulations for use of the database.
• Operation of the Law Enforcement computer software program to include Computer Aided Dispatch and associated modules for record-keeping; acts as a primary point for data entry to inhouse databases.
• Provide pre-arrival instructions as needed for emergency calls.
• Coordinate activities between Law Enforcement, Ambulance and Fire units as well as other county departments and outside agencies.
• Operation of miscellaneous office equipment to include: desk phone, calculator, fax machine, copy machine, printer, etc.
• Assist with on-the-job training of new Dispatchers.
• Relays information to other agencies or the public when requested.
• Perform related work as required.

Benefits

• Paid Time Off
• Nine (9) Paid Holidays
• Health Insurance including vision coverage with option of a high or low deductible health insurance plan.
• County-funded Health Reimbursement Account or HSA depending on health plan selection.
• Prescription Drug Plan
• Gym Membership Discounts
• Dependent Flexible Spending Account
• Dental Insurance
• Long and Short-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Life Insurance
• State Pension Plan
• Deferred Compensation (457) Retirement Plans
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees