Public Safety Telecommunicator Supervisor

City of Westminster, CO•Westminster, CO

29d•Onsite

About The Position

The Public Safety Telecommunicator Supervisor is responsible for the supervision of the 911 Emergency Communications Center for Police, Fire, and Emergency Medical Services, as well as other City departments. This is a safety-sensitive position. The full salary range for this position is stated above. The 2026 salary range will be $44.75 to $57.29 per hour ($93,080 to $119,163.20 annually). The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee's level of proficiency and usage. The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster's purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork). This position is public safety in nature and supports both the Police and the Fire Departments and as such: this position supports the goals of the Police Department, which is To Provide Law Enforcement Excellence in Community Safety and Service through Vigorous Policing, Professionalism, Leadership, and Innovation. The Department is responsible for enforcement of State Laws and Westminster Municipal Ordinances pertaining to criminal and traffic issues, and to uphold the Constitution of the United States, the State of Colorado, and the Charter of the City of Westminster. The Department is primarily focused on public safety, maintaining peace and order, prevention of crime, and the apprehension of criminals. This position promotes the mission and values of the City of Westminster by supporting the goals of the Fire Department, which is responsible for providing timely emergency response to fire and emergency medical calls; ensuring the safety of personnel, citizens, and visitors to the community; and educating residents and business owners on fire safety, emergency medical prevention, and emergency preparedness. Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support and promote change; demonstrate flexibility, and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses, and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work, and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Promote a team environment, support employee empowerment, and direct assigned staff accordingly Understand concepts relating to supervision, training, motivation, performance standards, documentation, commendation, and disciplinary action Deal tactfully with all customers Handle complaints and disciplinary actions with fairness, tact and sensitivity Maintain a high level of self-motivation and integrity Demonstrate strong organizational skills Be proactive in identifying and addressing issues Demonstrate knowledge of computer terminals and procedures for both the Colorado Crime Information Center (CCIC) and National Crime Information Center (NCIC) Utilize proper phone and radio protocol Demonstrate an intermediate level of knowledge of computer software applications including Microsoft Word, Excel, and Outlook Demonstrate knowledge of Police and Fire Department organization, operations, and personnel Demonstrate an intermediate level of knowledge of the Computer Automated Dispatch (CAD) system Quickly establish and maintain control over situations as they develop, by making quick, reasonable, and effective decisions Effectively and efficiently interview people in a state of crisis via telephone or Teletype Device for the Deaf (TDD) Behave professionally at all times Establish and maintain effective working relationships with supervisors, peers, public safety personnel, and the public Maintain city geographic knowledge, including new and existing streets, businesses, and jurisdictional changes within the City of Westminster Leadership/Supervisory - Every employee in this position is accountable to: Effectively supervise, mentor, and motivate employees Foster a participatory organizational climate that is open, positive, reinforcing, and supportive Encourage employees to take ownership and to be accountable for their work Demonstrate leadership and courage by making and supporting decisions that reflect the organizational mission and goals Demonstrate collaboration and conflict resolution skills Assist employees in developing their skills, and in eliminating barriers to their development Provide employees with meaningful, timely feedback and appraisals Immediately and effectively address employee performance issues Reports for duty at assigned date and time Essential Job Functions, Duties, Responsibilities, and Tasks 1. Provides direction, instruction, and supervision for emergency dispatch personnel, including: Continuously observing and evaluating the performance of Public Safety Telecommunicators, ensuring that policies and procedures are being followed and excellent customer service is being provided Performing monthly quality assurance audits to ensure policy compliance Holding employees accountable when performance fails to meet minimum standards Making recommendations for disciplinary action to the Public Safety Telecommunicator Administrator Preparing and presenting annual employee evaluations Investigating complaints concerning the performance of communications center employees Scheduling and assigning staff work hours and approving leave requests and timesheets Covering phone and radio positions, as needed 2. Performs tasks related to 911 emergency communications, including: Regulating security access to the Public Safety Center Providing information to the public concerning City regulations and procedures Proper handling of confidential information Testifying in civil and criminal court on behalf of the police department Participating in all required training Adhering to an exemplary code of conduct, while on or off duty Following the prescribed chain of command in all circumstances Supervising various projects within the communications center Making and maintaining chain of custody of digital audio recordings for department personnel, municipal court personnel, county district attorneys, and other departments and citizens Safely and proficiently use required vehicles and equipment Other projects and responsibilities as assigned 3. Maintains regular and punctual attendance

Requirements

A minimum of three (3) years of public safety dispatch (Police, Fire and/or EMS) experience
Must possess, or be able to obtain a valid Colorado Driver's License and maintain a safe driving record for the duration of employment
Ability to type a minimum of 35 words per minute with 80 percent accuracy
Ability to provide excellent customer service to both internal and external customers in a fast-paced environment
General knowledge of police, fire and EMS operations and procedures
Ability to work all shifts to include days, evenings, nights, weekends, and holidays

Nice To Haves

Two (2) years of college level coursework in Business Administration/Management, Criminal Justice, Emergency Communications, or related field
Two (2) or more years supervisory experience in a Public Safety (police, fire, and/or EMS) communications center
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.

Responsibilities

Provides direction, instruction, and supervision for emergency dispatch personnel
Continuously observing and evaluating the performance of Public Safety Telecommunicators, ensuring that policies and procedures are being followed and excellent customer service is being provided
Performing monthly quality assurance audits to ensure policy compliance
Holding employees accountable when performance fails to meet minimum standards
Making recommendations for disciplinary action to the Public Safety Telecommunicator Administrator
Preparing and presenting annual employee evaluations
Investigating complaints concerning the performance of communications center employees
Scheduling and assigning staff work hours and approving leave requests and timesheets
Covering phone and radio positions, as needed
Regulating security access to the Public Safety Center
Providing information to the public concerning City regulations and procedures
Proper handling of confidential information
Testifying in civil and criminal court on behalf of the police department
Participating in all required training
Adhering to an exemplary code of conduct, while on or off duty
Following the prescribed chain of command in all circumstances
Supervising various projects within the communications center
Making and maintaining chain of custody of digital audio recordings for department personnel, municipal court personnel, county district attorneys, and other departments and citizens
Safely and proficiently use required vehicles and equipment
Other projects and responsibilities as assigned
Maintains regular and punctual attendance