Public Safety Dispatcher

Washington and Lee University • Lexington, VA

2d • $19

About The Position

Provides highly service-oriented dispatch services, responsible for maintaining effective and efficient communications among the Public Safety dispatch center, officers in the field, outside emergency services agencies, the campus community and the public. Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise. Essential Functions: Receives and takes action on all emergency and non-emergency calls made to Public Safety. Dispatches Public Safety staff as necessary and appropriate, and maintains communication to ensure that all pertinent information is received. Maintains appropriate logs and records within the dispatch function of the department. Receives and transfers calls on the University switchboard system. Monitors alarm systems, cctv camera systems and other security related technologies in the Public Safety dispatch center. Acts as a knowledgeable resource to students, staff and visitors to campus. Provides general information such as directions as well as more up to date information about campus events. Other duties as assigned. Work Schedule: Ability to work all shifts including weekends, holidays, and mandatory overtime.

Requirements

• High school diploma or equivalent required.
• Must have a working knowledge of computer programs such as email, word processing and basic spreadsheets.
• The successful candidate must possess a high degree of reliability, ability to maintain high degree of confidentiality, and ability to work independently as well as part of a team.
• The dispatcher should relate well to students, faculty, staff, and a the broader campus community.
• A valid Virginia driver’s license and a good driving history are required.
• Must be able to pass an extensive background check.

Nice To Haves

• Prior dispatch center experience is preferred.
• Prior experience with security-related technologies preferred (i.e. CAD/RMS systems, cctv camera systems, access control systems, etc.)

Responsibilities

• Receives and takes action on all emergency and non-emergency calls made to Public Safety.
• Dispatches Public Safety staff as necessary and appropriate, and maintains communication to ensure that all pertinent information is received.
• Maintains appropriate logs and records within the dispatch function of the department.
• Receives and transfers calls on the University switchboard system.
• Monitors alarm systems, cctv camera systems and other security related technologies in the Public Safety dispatch center.
• Acts as a knowledgeable resource to students, staff and visitors to campus.
• Provides general information such as directions as well as more up to date information about campus events.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED