Temporary Public Safety Dispatcher

Montgomery College

3d•$19

About The Position

Montgomery College, Central Services location, has an immediate need for two part-time, temporary Public Safety Dispatchers. The work schedule is 19 hours per week. This is a non-bargaining, non-exempt, grade 15 position. Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness. Essential Functions Receives and calmly responds to routine and emergency calls for police, fire, medical or other situations via telephone or radio. Determines nature and location of incident, dispatches assigned campus officers, local police, fire, medical personnel, or other emergency units as necessary. Researches and provides information for officers and callers. Monitors local police/fire/EMS/emergency and weather incidents. Uses various systems to enter and retrieve information and document calls/incidents. Monitors campus-wide security and fire systems, CCTV, and building/classroom access. Serves as a point of contact between campus officers and external agencies during emergencies. Operates various radios, consoles, telephones, and computer systems. Maintains working knowledge of the campus geography and surrounding area to direct emergency personnel. Serves as a Campus Security Authority (CSA), as outlined by the Clery Act. Performs other related duties as assigned or appropriate.

Requirements

Ability to handle stressful situations and information exchanges in a fast-paced environment.
Ability to maintain confidential information.
Ability to operate computers, phones, and work with Microsoft Office and other software databases.
Ability to work cooperatively with all levels in the College community.
Ability to handle stressful information, situations, and information exchanges in a fast-paced environment.
Commitment to working within a diverse environment and interact collegially with individuals of different backgrounds.
Ability to elicit appropriate questions in order to gather and disseminate accurate and precise information.
High School Diploma or GED.
One year of work experience in customer service, call center, dispatch center, office environment or related experience.
The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
Successful completion of a background check and degree verification (if applicable).

Responsibilities

Receives and calmly responds to routine and emergency calls for police, fire, medical or other situations via telephone or radio.
Determines nature and location of incident, dispatches assigned campus officers, local police, fire, medical personnel, or other emergency units as necessary.
Researches and provides information for officers and callers.
Monitors local police/fire/EMS/emergency and weather incidents.
Uses various systems to enter and retrieve information and document calls/incidents.
Monitors campus-wide security and fire systems, CCTV, and building/classroom access.
Serves as a point of contact between campus officers and external agencies during emergencies.
Operates various radios, consoles, telephones, and computer systems.
Maintains working knowledge of the campus geography and surrounding area to direct emergency personnel.
Serves as a Campus Security Authority (CSA), as outlined by the Clery Act.
Performs other related duties as assigned or appropriate.