Public Safety Dispatcher (Lateral) - $20K HIRING BONUS ELIGIBLE

City of Hemet, CA•Hemet, CA

52d•Onsite

About The Position

Public Safety Dispatchers are the unsung heroes and a lifeline for police officers. It's not a job for everyone, but the hundreds of people who call for help, depend on your voice, your directions, and your knowledge to get through an emergency. If you are a highly motivated public safety professional ready to be part of a strong, cohesive team, then join the City of Hemet Police Department where our dispatchers are considered the backbone of the department. With state-of-the-art equipment and training opportunities, you'll provide the excellent service and security people have come to expect from the City of Hemet Police Department. Receives requests for fire and police service over the phone; dispatches as necessary police and/or fire units in response to call for service or requests from officers in the field; keeps track of fire and police unit locations and status; maintains constant radio communication with personnel in the field; operates radio receivers and transmitters in various frequency bands, telephone key modules, teletypewriters, computer terminal stations, alarm signal equipment, and other communications equipment; receives incoming telephone calls and evaluates requests for emergency services; elicits and records essential incident information from callers such as name, address, phone number, and a brief description of the incident; determines the priority and dispatches personnel and equipment for emergency service in accordance with department procedures; answers routine inquiries and refers calls not requiring dispatches to appropriate departments and agencies; maintains radio contact with field mobile units to coordinate emergency services, receives and transmits information; keeps command personnel informed of status of emergency situations; maintains records of communications activities; updates special files, street lists, and maps; tests communications equipment and reports malfunctions; prepares paperwork for field personnel; assumes supervisory duties in the absence of the Communications Supervisor; may perform matron duties; performs related duties and responsibilities as required.

Requirements

Principles, practices, and procedures involved in public safety communications work
Geography of the City and the location of streets and important buildings
Operation of radio/telephone receiving and transmitting equipment
Computer terminal and Teletype operations. Rules, policies, and regulations regarding dispatching services
Police and Fire dispatching procedures and the laws and regulations
Report writing
Record keeping principles
Applicable federal, state, and local laws, codes and procedures relevant to the assigned area of responsibility
Knowledge of call screening procedures, call priority rules, radio codes and identifiers, basic elements of a crime
Principles of functional supervision, training and dispatching operations.
Understand English and speak it clearly in a well-modulated voice using good diction and appropriate grammar
Oral and written comprehension, oral and written expression; memorization, deductive and inductive reasoning, selective attention, hearing ability, auditory attention
Learn and apply Federal Communications Commission (FCC) regulations governing voice, radio and teletype communications
Effectively work under conditions of emergency
Obtain vital information from individuals in stressful or emergency situations
Make quick and appropriate determinations in all situations
Adjust quickly to changing situations and priorities
Use tact, initiative, prudence and independent judgement within general policy and legal guidelines
Maintain accurate records
Type accurately at a moderate speed
Accurately read and interpret maps
Remain courteous and calm while interacting with the public
Handle simultaneous calls
Listen and comprehend radio calls while talking on the phone
Establish and maintain effective working relationships
Identify and implement efficient work practices and procedures
Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities
Train others in the use of communications equipment.
One year experience in typing and general clerical work. Some experience providing information and assistance to the public is desirable.
High school or GED
Possession of, or ability to obtain, prior to appointment, an appropriate Class C, valid Driver's License
Pass a background investigation including polygraph and psychological exam and a medical exam which may include drug testing, an audio test and vision exam; work rotating shifts including weekends and holidays. Employees must be able to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the department).

Nice To Haves

College level coursework in radio communications or law enforcement is desirable.

Responsibilities

Receives requests for fire and police service over the phone
Dispatches as necessary police and/or fire units in response to call for service or requests from officers in the field
Keeps track of fire and police unit locations and status
Maintains constant radio communication with personnel in the field
Operates radio receivers and transmitters in various frequency bands, telephone key modules, teletypewriters, computer terminal stations, alarm signal equipment, and other communications equipment
Receives incoming telephone calls and evaluates requests for emergency services
Elicits and records essential incident information from callers such as name, address, phone number, and a brief description of the incident
Determines the priority and dispatches personnel and equipment for emergency service in accordance with department procedures
Answers routine inquiries and refers calls not requiring dispatches to appropriate departments and agencies
Maintains radio contact with field mobile units to coordinate emergency services, receives and transmits information
Keeps command personnel informed of status of emergency situations
Maintains records of communications activities
Updates special files, street lists, and maps
Tests communications equipment and reports malfunctions
Prepares paperwork for field personnel
Assumes supervisory duties in the absence of the Communications Supervisor
May perform matron duties
Performs related duties and responsibilities as required.