Public Safety Security Dispatcher

Houston Methodist•Houston, TX

About The Position

FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) Associates degree in criminal justice or related field preferred EXPERIENCE Five years of police or security related experience of which three years should be police, security or emergency dispatch experience LICENSES AND CERTIFICATIONS Required Must have Security Officer Commissioned or Non-Commissioned License. SECUR-N: submission of application within 14 days of hire date and obtained within one year of employment. SECUR-C: Level 3 or Personal Protection Officer Level 4 licensure and DL - Driver License - State Licensure - Texas Department of Licensing and Regulation_PSV Upon hire must have a valid Driver's License. Must obtain a Texas DL within 90 days and NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute Preferred BLS - Basic Life Support or Instructor (AHA) SKILLS AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Must possess strong customer service skills and professionally communicate and interact with staff and visitors Proficient computer skills, including but not limited to, Microsoft Office software including PowerPoint, Word, Excel and Webmail Ability to understand and work with technical security systems, hardware and software Must be able to handle and prioritize multiple tasks and function calmly in stressful situations, including handling of, or exposure to confidential/sensitive information Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Actively communicates and reports pertinent security services information and data in a comprehensive manner. Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution. SERVICE ESSENTIAL FUNCTIONS Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking. Receives and dispatches security to all emergency alarms. Monitors CCTV, safety, security access and emergency management systems; and coordinates routine and emergency responses. Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines. Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction. Maintains confidentiality of sensitive information and informs management of pertinent issues. Provides assistance for emergency situations, including security rounding. QUALITY/SAFETY ESSENTIAL FUNCTIONS Monitors, operates, and responds to fire, elevator, and security alarms. Responds to hospital codes, alerts and other emergency situations and takes appropriate action. Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards. FINANCE ESSENTIAL FUNCTIONS Self-motivated to independently manage time effectively and prioritize daily tasks. Uses inventory and resources effectively and efficiently, does not waste supplies. Effectively manages expenses associated with outsourcing dispatching services, as needed. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Seeks opportunities to expand learning beyond baseline competencies with a focus on continual process improvements for the Public Safety/Security department. Generates and communicates new ideas and suggestions that improve quality or services within the department. Implements actions that promote a workplace safety culture and proactively prevents workplace violence. SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform: Yes Scrubs: No Business professional: No Other (department approved): No ON-CALL Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. On Call No TRAVEL Travel specifications may vary by department May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area No

Requirements

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Five years of police or security related experience of which three years should be police, security or emergency dispatch experience
Must have Security Officer Commissioned or Non-Commissioned License.
SECUR-N: submission of application within 14 days of hire date and obtained within one year of employment.
SECUR-C: Level 3 or Personal Protection Officer Level 4 licensure
DL - Driver License - State Licensure - Texas Department of Licensing and Regulation_PSV Upon hire must have a valid Driver's License. Must obtain a Texas DL within 90 days
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Must possess strong customer service skills and professionally communicate and interact with staff and visitors
Proficient computer skills, including but not limited to, Microsoft Office software including PowerPoint, Word, Excel and Webmail
Ability to understand and work with technical security systems, hardware and software
Must be able to handle and prioritize multiple tasks and function calmly in stressful situations, including handling of, or exposure to confidential/sensitive information
Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate

Nice To Haves

Associates degree in criminal justice or related field preferred
NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute
BLS - Basic Life Support or Instructor (AHA)

Responsibilities

Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results.
Actively communicates and reports pertinent security services information and data in a comprehensive manner.
Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution.
Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking.
Receives and dispatches security to all emergency alarms.
Monitors CCTV, safety, security access and emergency management systems; and coordinates routine and emergency responses.
Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines.
Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction.
Maintains confidentiality of sensitive information and informs management of pertinent issues.
Provides assistance for emergency situations, including security rounding.
Monitors, operates, and responds to fire, elevator, and security alarms.
Responds to hospital codes, alerts and other emergency situations and takes appropriate action.
Follows all safety rules while on the job.
Reports accidents promptly and corrects minor safety hazards.
Self-motivated to independently manage time effectively and prioritize daily tasks.
Uses inventory and resources effectively and efficiently, does not waste supplies.
Effectively manages expenses associated with outsourcing dispatching services, as needed.
Seeks opportunities to expand learning beyond baseline competencies with a focus on continual process improvements for the Public Safety/Security department.
Generates and communicates new ideas and suggestions that improve quality or services within the department.
Implements actions that promote a workplace safety culture and proactively prevents workplace violence.