Part-Time and Full-Time Lateral Public Safety Dispatcher II

Rohnert Park City•Rohnert Park, CA

32d•$36 - $44

About The Position

The City of Rohnert Park is seeking to hire a Part-Time and Full-Time Lateral Public Safety Dispatcher I/II. For Part-Time, this is a non-benefitted, temporary position that may work 30-40 hours per week during the training period, typically 3-6 months. After training is complete, the position has a flexible schedule or per diem schedule, typically 5-40 hours per week." Public Safety Dispatcher II: This is the journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed upon completion and for overall results. Positions in the Public Safety Dispatcher class series are flexibly staffed and positions at the II-level are normally filled by advancement from the I-level after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class. This class is distinguished from the Public Safety Communications Supervisor in that the latter is the full supervisory-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of staff on an assigned shift involved in police and fire dispatch services.Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Requirements

High ethical standards
Be committed to providing excellent, friendly customer service
Be a team player
Have technical and computer skills.
Equivalent to completion of the twelfth (12th) grade.
Public Safety Dispatcher II: Two years of dispatching experience with a public agency within the last three years.
Possession of, or ability to obtain, a valid California Driver's License by time of appointment.
Possession of, P.O.S.T. Basic Dispatcher certificate.
Functions, principles, and practices of law enforcement agencies.
Terminology and procedures used in public safety dispatching.
Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
City and County geography, maps, streets, landmarks, and driving directions.
Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
Principles and practices of data collection and report preparation.
Business arithmetic and basic statistical techniques.
Basic principles of record keeping.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination.
Computers and software programs to conduct, compile, and/or generate documentation.
Assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
Memorize codes, names, street locations, and other information.
Read and interpret maps and other pertinent documentation.
Interpret, apply and explain policies, procedures, and regulations.
Attend to multiple activities simultaneously.
Obtain necessary information from individuals in stressful or emergency situations.
Compile and summarize information to prepare accurate, clear, and concise reports.
Perform technical, detailed, and responsible office support work.
Compose correspondence independently or from brief instructions.
Organize, maintain, and update office database and records systems.
Make accurate arithmetic and statistical computations.
Enter and retrieve data from a computer with sufficient speed and accuracy.
Organize own work, set priorities, and meet critical deadlines.
Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Responsibilities

Receives and evaluates law enforcement, fire, medical, and other emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Department of Public Safety operations; provides information and/or transfers calls to the appropriate department, agency, or response organization.
Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit.
Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units.
Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned.
Monitors security cameras in the Public Safety building and the area surrounding the building.
Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information.
Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons.
Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff.
Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency.
Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files.
Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
Performs other duties as assigned.